Location: Responsible for the management of the Eloise May and Smoky Hill libraries, as well as Library District-wide Customer Service initiatives; will divide time between these locations and others as necessary.
Starting Salary: Starting at $59,296 per year, dependent on qualifications, plus benefits.
Hours: Full-time, exempt-level, managerial position.
Manages the operations of two full service libraries and the Library District-wide Customer Service function.
Major Duties and Responsibilities:
35% SERVICE MANAGEMENT Develops concepts, practices, techniques and innovations to improve the quality of service, challenges operating processes for greater efficiency and effectiveness, and facilitates problem solving in order to manage the service operations of the branch libraries.
25% OPERATIONS MANAGEMENT Sets goals for the branch libraries, establishes timelines for completion, and monitors achievement by reviewing reports of outputs and outcomes in order to control operations.
25% PERFORMANCE MANAGEMENT Sets performance objectives for direct report Supervisors, observes and documents performance, rewards and disciplines performance, and recommends adjustments to pay in order to manage the pay and performance of supervisors and staff of the branch libraries.
10% RESOURCE MANAGEMENT Arranges for budget, staff and other resources by working with the management team in order to provide the necessary resources to accomplish the work of the branch libraries.
1. CUSTOMER RELATIONS – Outstanding and Personalized customer service.
2. SERVICE MANAGEMENT Effective management of library services.
3. OPERATIONS CONTROL Achievement of desired outputs and outcomes for libraries and departments.
4. PERFORMANCE MANAGEMENT Effective performance management of Supervisors.
5. RESOURCE MANAGEMENT Effective allocation of resources.
Established in 1966, the Arapahoe Library District serves more than 200,000 residents living in Arapahoe County. Arapahoe County and other major suburban counties make up the greater metropolitan area surrounding Denver, Colorado.
The Arapahoe Library District operates eight branch libraries, an Outreach Service that provides mobile library services, and a library at the County Detention Center, funded by the Arapahoe County Sheriff's Department. A seven-member Board of Trustees sets the library budget and determines policy.
Five years related experience, required.
Equivalent to a college degree, required; graduate degree in Library Sciences, or similar field, preferred.
Ability to develop services for under-served populations, including English as a Second language, Russian and Spanish services, required.
Ability to drive between distant locations, required.
Management aptitude, including management education and experience; leadership skills; responsibility for outcomes; personal productivity; practical thinking; adaptability; coaching; interpersonal skills; and, business ethics, required.
Intermediate software skills, including Windows, Word, Internet Explorer, Outlook, and Millennium, required.
Success in effectively leading teams and operations, required.
Ability to work varying shifts, including evenings and weekends, required.
Committed to provide outstanding and personalized customer service to patrons, coworkers and customers.
Ability to focus on the customer, show integrity, be inclusive, enjoy learning and have fun.
Ability to exercise confidence and excitement in the vast technological and online resources the Library District has available.
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The Arapahoe Library District seeks a creative, change hardy team player with superior communication skills to manage library services of the Smoky Hill and Eloise May libraries and lead the development of outstanding and personalized customer service in the Library District. Reporting to the Director of Library Services the successful applicant will work closely with a team of managers also managing multiple facilities and system wide functions.
Established in 1966, in recent years ALD has implemented substantial service improvements including:
• Full range of self-service conveniences for customers
• ALD Answers, a full service call center
• Proactive service and roving reference
• Best seller Xpress borrowing
• Book a Librarian: personal appointments with a librarian
• Floating collections
• Answer Squad, text reference unit engaging teens
• Developed a website that glorifies reading, listening and viewing our collections
• Developed technology competencies and performance expectations for floor staff
• Designated early childhood literacy a signature service of ALD.
Come to work in an organization with a capacity for rapid, effective change. Come and work with colleagues who honor and respect all persons, encourage and support others, and respectfully challenge wrongs.
Click here to Apply: http://arapahoelibraries.applicantpro.com/jobs/
Our Public Website: http://www.arapahoelibraries.org