Location: Reference Services Department, Central Library, 13th & Broadway
Status/Schedule: Regular, full time, 40 hours per week. The schedule will be determined by the needs of the department and will include Saturdays & Sundays.
Salary Range: $19.52 - $25.38 per hour starting salary range; $19.52 - $31.23 per hour full salary range. The City and County of Denver benefit package will be offered.
Background Information: The role of Reference Services is to provide professional reference service to the city and region, support staff system-wide in the acquisition of reference skills and further lifelong learning for our customers. Our collection includes 36,000 reference books, 120,000 bound reference periodicals, 1.7 million Federal Documents and a wide range of electronic resources. We are a Federal Selective Depository Library as well as a Patent and Trademark Resource Center. The successful candidate will demonstrate passion and innovation in providing exemplary customer service to the public. Outstanding opportunity to work alongside and learn from a team of highly experienced colleagues.
Duties and Responsibilities: Creates positive experiences for library customers by performing professional library work including reference service, reader and media advisory, and collection maintenance. Staffs a busy reference desk, serving a diverse clientele of all ages. Promotes community outreach and programming. Communicates effectively about issues and initiatives with customers, coworkers, and administration.
Knowledge, Skills and Abilities: Knowledge of providing library services to customers with different levels of literacy or technology abilities. Knowledge of print and electronic reference tools and techniques. Skill in interpreting, communicating and presenting information, both orally and in writing. Skill in the operation of a computer. Ability to self-motivate in constantly learning and sharing about new reference resources. Ability to thrive working in an environment with constant public contact. Ability to provide reference service to people from all backgrounds and age groups in a variety of formats (in-house, telephone, online chat, and e-mail). Ability to demonstrate positive attitude, excellent interpersonal skills, cultural sensitivity and a sense of humor in working with customers, coworkers, and community. Ability to creatively solve problems, negotiate and handle stressful situations in a positive manner. Ability to multi-task and prioritize. Ability to demonstrate innovation and flexibility. Ability to perform teen and adult community outreach and programming.
Experience: Experience in providing high volume, innovative library service preferred. Chat reference experience preferred.
Education: Master’s in Library Science from an ALA accredited institution.
Special Requirements: A background check must be passed after the offer to hire has been made. Spanish language fluency is a plus.
EQUAL OPPORTUNITY EMPLOYER
Master’s in Library Science from an ALA accredited institution.
Spanish is Preferred
Submit an electronic application at www.denverlibrary.iapplicants.com or mail or bring application and resume (optional) to: Denver Public Library, 10 West 14th Avenue Parkway, Denver, CO 80204. Applications and resumes (optional) may be faxed to (720) 865-2085. Resumes are not accepted without a completed employment application.