Digital Reference Librarian
Jones eGlobal Library is a turnkey solution for high schools and colleges to host a state-of-the-art online library. We empower educational institutions to easily and affordably create their own, customized digital library by using the rich components of our extensive library platform along with their electronic information sources. Jones eGlobal Library offers additional services such as electronic books, databases, tools, and services to fulfill the library needs of each institution.
Jones eGlobal Library (EGL) builds and propagates digital libraries. We continuously curate the knowledge slice of the Internet along with other digital resources. We provide a digital platform, pertinent services, and digital tools to optimize learning and research efficiency in a user-oriented environment for learners, teachers, administrators, and librarians on an economically sustaining basis.
This position will function as the first line of communication for our library users. The Digital Reference Librarian possesses excellent skills in interviewing, analyzing information quickly, diagnosing teaching and student learning needs, accessing resources, and presenting information in a supportive and encouraging manner. We are seeking a technically savvy and customer focused librarian with the following qualifications:
· Excellent communication and reference interviewing skills.
· Ability to establish both trust and a productive working relationship with students of all ages.
· Must be creative and able to quickly problem solve.
· High level of comfort using technology including a wide variety of online tools for instructional purposes.
·Knowledge of current trends in pedagogy and information literacy.
·Technical support experience especially working with database functionality or supporting products and services for libraries, librarians, and students.
Formal Education Required and/or Equivalent Experience:
Graduate degree in library/information science from an ALA-accredited institution.
Familiarity with standard computer technologies.
Familiarity with website administration, accessibility, and usability.
Excellent interpersonal, oral, and written communication skills.
Demonstrated problem solving skills.
Ability to understand and communicate complex technical issues to a non-technical audience.
Background or understanding of taxonomies and schemas.
Basic knowledge of copyright and rights management in relation to digital information.
Familiarity with features, functionality, and administration of database aggregator products for the library market.
Work Environment/Physical Activities:
Occasional travel for conferences and sales-oriented events.
Librarian Services and Operations Support
Provide librarian services to clients, including: administrators, faculty, staff, and students.
Establish and maintain strong relationships with client librarians, faculty, and administrators.
Track, analyze, and troubleshoot support issues and devise prompt, accurate, and strategic answers to inquiries from clients, library users, and partners.
Clearly and concisely summarize session activities and complete documentation required as a follow-up after each session.
Keeps general statistics related to the library-database and reference usage.
Ensure usability of library and resources.
Ability to troubleshoot all access issues.
Recommend development of tutorials and other performance support materials for library users.
Collaborate on build-out for subject-specific research guides, reviewing and writing research guides as appropriate.
Contribute to market research and analysis (customers and competitors).
Assess, research, and recommend alternative information organization strategies.
Collaborate with library team to improve the quality of products and to invent and implement improved methods for supporting library services and products.
Conduct needs analysis, research, and recommend online library options to current and potential customers.
Design, build, test, and deploy custom libraries using standard platform tools.
Prepare and ensure delivery of data and product according to production schedules.
Monitor, evaluate, and make recommendations regarding possible content options appropriate for eGlobal clients.
Assume additional duties as assigned.
We offer comprehensive benefits: Medical, Dental, Vision, 401K. We have a team oriented environment. Exercise Gym located at on site for employees to use for free.
Hiring for a Digial Acquisitions/Collections Development Librarian for eGlobal. Please see full job description at www.jones.com
Apply online at www.jones.com