Job Description
Job Description
14-0090 LIBRARY CUSTOMER SERVICE ASSISTANT, COMMUNITY SERVICES DEPT, LIBRARY DIV.
REGULAR PART-TIME. MON.-THURS. EVENINGS AND WEEKEND AFTERNOONS. APPROX. 20-24 HRS/WK.
Additional Job Requirements
DEFINITION: Under the direction of the Library Director or designee, performs direct customer service, safety and intervention work in the public areas of the Library. Collaborates with the Library staff to effectively resolve or reduce problems, issues, conflicts, and concerns relating to patron and staff safety. Works directly with patrons to address disruptive behavior and/or policy and procedure violations.
PRINCIPAL DUTIES: Generally maintain a positive environment in the library by directing customers who appear to need direction, assisting patrons with using the self-checkout system, and distributing brochures or information to explain policies and procedures. Interact tactfully and deal fairly with all patrons, including individuals from diverse socioeconomic, racial and ethnic backgrounds, abilities, lifestyles, ages and gender. Effectively intervene with patrons participating in noisy and disruptive activities. Assist staff in handling difficult patron situations. Correct obvious problems in the restrooms and other parts of the building. Enforce applicable Library policies and procedures regarding patron behavior. Insure adherence to library rules such as restrictions on food, drink, and smoking. Provide assistance to library staff in handling difficult patron behavior. Make recommendations about staff training. Perform regular walk-throughs of all public areas of the Library to ensure these areas are safe for customers and staff. Provide information and assistance to Library patrons and staff who have concerns regarding safety or security issues. Educate Library patrons regarding appropriate behavior. Identify areas of potential problems or unsafe conditions. Make recommendations for corrective actions and assist with implementation. Prepare written incident reports detailing safety or security problems in the Library. Issue written or verbal reports to Library staff regarding such problems as needed. Call for police assistance with customers participating in vandalism, theft, or threatening behavior and those who refuse to comply with Library policies and procedures.
WORKING ENVIRONMENT: Work is performed primarily in the public areas of a standard public library facility. Requires the ability to move about the building on a regular and periodic basis. Work schedule requires that duties be performed during evenings and weekends. Work requires occasional contact with individuals that might pose a threat to the safety of others. Requires the ability to visually observe patron behavior.
Additional Info & Requirements
Selection process will include complete job description review, personal interview, background investigation, criminal background check, and substance screening.
The Community
Longmont is a diverse, multicultural and receptive city, one in which it's easy for people to make connections and to thrive as part of the community. As home to many customs and cultures, it's easy for residents and visitors to find fellowship with others of similar backgrounds and to explore and join in traditions that are new or foreign. The many nonprofit, civic and cultural organizations of Longmont welcome new people to become involved, and there is opportunity to find others with whom to share almost any interest. Not only do "you belong in Longmont" if you’re looking for a welcoming hometown or business location, but "when you’re in Longmont, you belong." To learn more about the You Belong in Longmont campaign, visit www.YouBelonginLongmont.org.
Longmont, Colorado, located in Boulder County, has 22 square miles, over 300 days of sunshine, and a spectacular view of the Rocky Mountains. Longmont sits at an elevation of 4,979 feet above sea level. With over 1,500 acres of parks and open space, Longmont is perfect for outdoor enthusiasts. Longmont also is home to several high-tech companies and a vibrant restaurant scene. It is conveniently located 37 miles from Denver, 16 miles from Boulder, and 30 miles from the scenic Trail Ridge Road. Longmont was named one of the Top 100 Best Places to Live in the United States twice - once in 2006 and again in 2008. The Top 100 Best Places to Live as designated by Money Magazine, searches for small livable cities that had the best possible blend of good jobs, low crime, quality schools, plenty of open space, rational home prices and lots to do.
HR Info
For more information call the City's Human Resources Department at (303) 651-8609.
. DEADLINE: CITY APPLICATION (required) must be received by the Human Resources Division, 350 Kimbark Street, Longmont, CO 80501, no later than 5:00 pm, Mountain Standard Time, on 06/07/2013. An on-line application process is available for this position on our website at www.ci.longmont.co.us. For more information call (303) 651-8609.