Job Description
The Arapahoe Library District is a new kind of library that embraces risk and change while maintaining traditional services. The types of projects that you will be working on range from traditional I.T. software installations like payroll and accounting systems to the development of beta tech programs where we showcase up and coming technologies like Google Glass, Oculus Rift, and 3D printers to members of the public. We are in the process of building a second AV recording studio and a hacker space in a couple of our facilities. Do you want to be a part of creating the library of the future? It is an exciting time to work at the library and if you are up to the challenge then we would love to have you come on board.
This is not a typical desktop support position. This is a position where you get to work with people to turn their ideas into a reality. In this job you will be working with clients who have a vague notion of an outcome that they need. This position works to determine the best possible solution that meets those needs while maintaining the needs of the organization. That is accomplished by taking your clients through a process of determining real needs vs. wants and identifying actual outcomes. Can you turn a casual thought or idea into an actionable project? Do you love working with people? Are you a good listener? Are you passionate about helping others to turn an undeveloped thought or idea into something attainable, measurable, and actionable? All the while can you work with people who have out of the box ideas? Can you turn that energy into something that will benefit the library and its community?
Details about this role:
Location: Support Services Building,12855 E. Adam Aircraft Circle, Englewood, Colorado 80112.
Starting Pay: $20.14 - $25.17 per hour, depending upon qualifications, plus benefits.
Hours: Full-time, 40hpw, non-exempt position. Schedule will generally fall between the hours of 8 am-5 pm, Monday through Friday plus alternating Saturdays. Position will be required to work some nights, weekends and/or holidays.
Major Duties and Responsibilities:
40% RESEARCH ‑ Researches current and future software and hardware technology solutions by performing product searches, comparing current utilization with products on the market, contacting and establishing relationships with vendors to gather product information, and evaluating usage and capabilities in order to evaluate requests and make recommendations for software to improve efficiency.
40% PROBLEM RESOLUTION - Assists patron and staff requests by researching, responding and escalating the requests as necessary, in order to satisfy patron and staff requests for assistance with technical products and services provided by the library then delegating those solutions to the desktop technicians to implement as needed.
20% SOFTWARE & HARDWARE TROUBLESHOOTING/DESKTOP SUPPORT ‑ Resolves problems by analyzing, composing, documenting, and testing software and hardware, escalating complex problems to appropriate levels, contacting vendors for guidance, support and improvements, and communicating results in order to provide consistent functionality of hardware services and software to the public and staff.
Expectations:
Customer Service- Outstanding and personalized customer service.
Software Troubleshooting - Effective troubleshooting of software problems.
Research - Effective research of software solution requests.
Problem Resolution - Effective assistance with patron technology questions.
Qualifications:
- Minimum three years of advanced level PC troubleshooting experience required.
- Equivalent to a college degree required.
- Intermediate level knowledge of supporting Windows 7, creating images and Office productivity applications such as Word and Outlook required.
- Experience conducting needs assessments for products and services required.
- Experience working with vendors in the identification and recommendation of software and services purchase required.
- Basic level knowledge of account management in Active Directory and Windows Server 2008 preferred.
- Intermediate level knowledge of Apple, Android or Windows smart phones and tablets preferred.
- Basic level knowledge of Wireless 802.11x and TCP/IP preferred.
- Certifications from CompTIA, Microsoft or Cisco preferred.
- Technology skills, including intermediate assessment scores for Windows, Word, Internet Explorer, and Outlook preferred.
- Committed to provide outstanding and personalized customer service to patrons, coworkers and customers.
- Ability to focus on the customer, show integrity, be inclusive, enjoy learning and have fun.
The Community
Established in 1966, the Arapahoe Library District serves more than 200,000 residents living in Arapahoe County. Arapahoe County and other major suburban counties make up the greater metropolitan area surrounding Denver, Colorado. The Arapahoe Library District operates eight branch libraries, including mobile library services, and a library at the County Detention Center, funded by the Arapahoe County Sheriff's Department. A seven-member Board of Trustees sets the library budget and determines policy.
HR Info
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