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Patron Services Technician

Douglas County Libraries

10851 S Crossroads Dr., Parker, CO

Application Deadline

Apply By Apr 15th, 2014

Wages

$13.79 to $18.65 per Hour   Calculate

Location

Parker, CO

Hours

Not Specified

MLS

Not Required

Minimum Education

High School (or Equivalent)

Library Experience

Required

Supervisory Experience

Not Specified

Type of Library

Public

This job is more than 3 weeks old or the application deadline has passed.

Job Description

The Patron Services Technician performs a variety of patron contact duties including: actively assisting patrons with finding library materials and with using the catalog, assisting patrons with self-directed activities, handling all circulation duties, shelving library materials, and maintaining displays. Patron Service Technician staff members are usually the first point of contact for patrons and exhibits excellent customer service while performing all work duties. Work is performed under general supervision.

EXAMPLES OF DUTIES:

  • Demonstrates effective public service skills, and an understanding of public library operations. Supports “patron first” practices. Proactively seeks to assist patrons with finding items. Circulates the library floor regularly while performing other work duties to actively assist patrons with their requests. Demonstrates tact and professionalism in all face-to-face patron communications. Provides accurate informational and directional assistance to patron inquires.
  • Provides assistance to patrons with catalog inquires, all self-directed transactions, including self-checks and offers Reader’s Advisory assistance to patrons, as needed.
  • Proficiently handles all circulation duties, including desk opening and closing procedures, use of all patron and circulation forms, patron fines and daily receipts.
  • Proficiently handles the circulation functions of the libraries integrated system including log-in, check-in, check-out, placing holds and trace functions, collecting fines, searching patron database, patron registration, and issuing library cards. Performs these functions efficiently with a minimum of errors.
  • Handles phone customer service transactions, demonstrating the utmost professionalism in all patron communications.
  • Assists adults and youth with computer transactions as needed. Connects patrons with reference needs with Reference and Youth Departments for assistance.
  • Consistently shows a professional, courteous and helpful attitude towards all patrons, in a variety of patron service situations.
  • Performs collection maintenance duties, including maintaining displays and grooming shelves, as required.
  • Assists with all circulation functions as needed, including shelving of library materials.
  • Creates positive experiences for library patrons by effectively and efficiently performing job tasks; presents a positive image of the library in attitude, communications and appearance while performing duties in both the public and staff areas.
  • Demonstrates a professional, positive, cooperative, team-oriented working relationship with staff, co-workers, and volunteers.
  • Stays current on DCL policies, processes, procedures and technologies required to perform work duties.
  • Promotes DCL’s culture of safety by following library safety policy guidelines and safety rules. Practices effective personal and branch safety.
  • Performs other work duties as assigned.

Additional Info & Requirements

  • Must possess excellent customer service skills and be a self-starter.
  • Must be able to learn library operating systems, online databases, reader’s advisory, and Internet searching.
  • Must be able to provide efficient and courteous patron service towards a diverse patron population.
  • Library shelving and circulation experience is required. Experience with maintaining merchandise displays is strongly preferred.
  • Requires ability to handle patron complaints and handle difficult situations involving patrons.
  • Requires the ability to work under periods of occasional stress resulting from peak periods of patron service requests.
  • Must have the ability to work as an effective team member and work independently to complete work assignments as assigned.
  • Must have the ability to learn and become proficient in skills, functions and technologies required to perform job duties, working effectively independently or cooperatively as part of a team, maintaining effective working relationships to complete assigned tasks and accomplish job responsibilities.
  • Must communicate effectively using English. Must read, write and understand English at a level appropriate to the position

The Community

The pioneer spirit, accompanied by the beauty of the mountains, foothills and plains, is gloriously evident in Douglas County. The County’s strength, as the centerpiece of the Denver/Colorado Springs development corridor, is a perfect blend of quality lifestyle and business environment. Through engagement, education, and entertainment, Douglas County Libraries transforms lives and builds community, and is a passionate advocate for literacy and lifelong learning. Douglas County Libraries is a major contributor as to why Douglas County has been nationally recognized as a great place to live, work and raise a family.

Located just south of Denver in beautiful Douglas County, our independent library district is funded by a 4.0 mill levy approved by Douglas County voters in 1996. We are an innovative, technologically advanced, fiscally responsible and financially stable, dynamic organization with more than 300 employees, 1,500 volunteers and seven library branch locations. We are regularly ranked as the number one library in the United States serving a population of between 250,000 and 500,000 citizens. We offer daily story times, award-winning programming, and an extensive library collection with many materials and services offered direct to patrons’ smartphone and tablet devices. We are gearing up to open three new libraries in the next three to five years.

HR Info

Apply via our online application system at DouglasCountyLibraries.org. Hand delivered, mailed or emailed applications and resumes will not be accepted. EOE.

Posted Mar 26, 2014