LibraryJobline

Job Description

BROAD SCOPE   OF POSITION:   It is the mission of the Pikes Peak Library District to seek, engage, and transform lives through library services and resources that enrich individual lives and build community. This position operates in a diverse environment to help fulfill the library’s mission by providing general information and assistance to the public and participating in a wide range of support activities for Adult Services.

REQUIRED EXPERIENCE / KNOWLEDGE / ABILITIES:

1. Knowledge of basic library practices and procedures
2. Ability to promote the use of library resources and programs through effective communications
3. Ability to work independently without close supervision
4. Ability to conduct effective patron interviews to determine a user’s needs
5. Ability to instruct patrons in library resources
6. Ability to follow written and verbal instructions
7. Possesses excellent interpersonal and communication skills (written and verbal)
8. Ability to exhibit sound professional judgment and demeanor in all public interactions
9. Ability to think and act appropriately under pressure while serving on the public desk
10. Ability to promote library resources and programs
11. Ability to represent the Library District with tact and courtesy
12. Ability to use personal computers, microforms equipment, and other business machines effectively
13. Proficiency with computer applications and databases; experience using Microsoft Word, Excel, and Outlook strongly preferred
14. Ability to work as an effective team member, have a "whatever-it-takes" work ethic, and have an excellent customer service attitude

ESSENTIAL FUNCTIONS:

1. Provides excellent customer service and maintains a courteous, positive image of the library when interacting with patrons and staff
2. Teaches computer classes to the public
3. Maintains confidentiality in all patron and staff interactions
4. Will work 18 hours on public desks providing information service to walk-in and telephone patrons.
5. Assists and instructs patrons through material and on-line searches, computer software applications, community referrals, and outside sources/collections
6. Provides general assistance and information about the library’s services and procedures
7. Refers patrons and in-depth research questions to reference staff
8. May provide support for specialized projects, services, programs, and activities related to divisional goals and needs
9. May troubleshoot basic computer and office equipment problems
10. Performs other related duties as assigned

Additional Info & Requirements

Requires an essay. In order to be considered as an applicant for this position, you must compose and submit a typed, double-spaced, 250- to 300-word essay in response to the following question:

“What is your definition of good customer service? How would you rate yourself on a scale of 1-10?”

Upload the file(s) with the application and name it “Essay”. Applications that are submitted without the above requested essay will not be considered for this position. Please attach your essay to your PPLD online job application form using the format extensions listed in procedures for application above. You may include a resume and/or cover letter if you wish.

1. Requires a minimum of one year of library experience or other public service work experience
2. Requires intermediate-level proficiency using Microsoft software applications (specifically MS Word, Excel, Outlook); prefer candidates that can accurately type 45+ words per minute
3. Requires excellent written and verbal communication skills, the ability to work in a team environment, a “whatever it takes” work ethic, and an excellent customer service attitude; bilingual ability is a plus in serving our diverse patrons
4. Requires the ability to work the schedule listed on page one of this vacancy announcement

HR Info

PROCEDURE FOR APPLICATION:

1. Complete a PPLD online application located at ppld.org on the JOBS/VOLUNTEERS tab
2. Attachments should be submitted in the following file types: .doc, .docx, .xls, .xlsx, .pdf, .htm
3. If you require an accommodation to complete your job application, please contact the Human Resources Office at (719) 531-6333, Ext. 1254.
4. Submit a 250 – 300 word essays as instructed under “MINIMUM QUALIFICATIONS” on page 3

CONDITIONS OF EMPLOYMENT:  

All selected candidates…

• are required to complete a Department of Homeland Security I-9 Form at the time of hire and must be able to provide acceptable documentation in order to verify his/her legal right to be employed in the U.S. (pursuant to the Immigration Reform and Control Act of 1986).
• are subject to a full reference and background investigation including verification of identification (including verification of Social Security number using USCIS E-verify), education, former employment, and criminal history.
• may be uniformly tested for job-related skills and required physical abilities.
• may be required to undergo a physical examination after a job offer is extended in order to ensure that the job’s physical requirements are met.
• must understand and comply with PPLD’s drug-free workplace policy.
• understand and agree that they have been hired at the will of the employer and that employment may be terminated at any time, with or without reason, and with or without notice, in accordance with Colorado law.