Direct and advise print-disabled patrons in their selection of recreational and informational reading materials by answering incoming phone calls and emails from patrons statewide and advising and disseminating general information to patrons. Assist on-site patrons with needs for new equipment, books, library registration, and general information. Resolves problems with applications; processes transfer patrons; orders inter-library loans and any other patron issue that might arise. Assist with numerous walk-in clientele and heavy phone duties. Provide technical support for patron’s use of digital download of audio books and other web OPAC. Run the adult winter reading program. Write letters to patrons, newsletter blurbs, develop events for participants, manage all paperwork, and wrap up of program. Provide outreach to schools and student patrons. Other duties as assigned.
That All May Read - The Colorado Talking Book Library provides free library service to over 7,000 Coloradans of all ages who are unable to read standard print material due to visual, physical or learning disabilities whether permanent or temporary. CTBL provides audio, Braille and large-print books and magazines. We have a large volunteer program and Friends group that support the library in serving our patrons. This position works closely with two other reader advisers. This position is open due to a retirement and staff shifting.
• One (1) year experience developing library programming. • One (1) year experience developing adult reading programs. • One (1) year experience in customer service. • One (1) year experience phone duty. • Ability to work under pressure with frequent interruptions. • Ability to work with diverse personalities. • Excellent demonstrated written and verbal communication skills. • Demonstrated attention to detail. • Demonstrated experience working with technology, spreadsheets, and databases. • Ability to pass a background check.
Please email a completed Colorado Department of Education Employment Application, letter of interest, and resume to firstname.lastname@example.org. A confirmation will be sent out that HR has received your materials. If you do not receive a confirmation within 24 hours, please send an email to email@example.com Applicant materials must be received by 4:00 p.m., Thursday May 8, 2014. To obtain a Colorado Department of Education Employment Application, visit our website at http://www.cde.state.co.us/cdemgmt/HR/jobs.htm All materials submitted should be current and specifically address the qualifications for this position. Hard copies of application materials and application materials sent via mail or fax will not be accepted.
• All offers of employment are conditional to a successful background and references check. • Please be advised that the CDE may choose to contact work references other than those listed on your application. • Office hours are 8:00 a.m. to 5:00 p.m., Monday through Friday. • Position is non-exempt and is eligible for compensatory time for additional hours beyond 40 worked within the week. • Selected applicant is an employee at will. • Direct deposit of paychecks is required. • Smoking is not allowed in the State Office Building and is allowed only in designated areas outside the State Office Building. • Selected applicant must comply with the Colorado State Board of Education’s Drug-Free Workplace policy. • As required by the Immigration Reform and Control Act (IRCA), the selected applicant must verify, within 72 hours of employment, his/her legal right to be employed in the United States.