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Patron Services Technician

Douglas County Libraries

Castle Pines Library, 7437 Village Square Dr., Castle Rock, CO

Application Deadline

Apply By Jul 1st, 2014

Wages

$13.79 to $18.65 per Hour   Calculate

Location

Castle Rock, CO

Hours

20.00

MLS

Not Specified

Minimum Education

High School (or Equivalent)

Library Experience

Required

Supervisory Experience

Not Specified

Type of Library

Public

This job is more than 3 weeks old or the application deadline has passed.

Job Description

  So You Want to Work at a Library?

Check Us Out!

Douglas County Libraries is the fourth-largest library system in Colorado, and is consistently ranked among the top public libraries in the nation for the population we serve.

JOIN OUR TEAM!

For the full job description and to apply for the position, please go to our website at: http://douglascountylibraries.org

DESCRIPTION: The Patron Services Technician performs a variety of patron contact duties including: actively assisting patrons with finding library materials and with using the catalog, assisting patrons with self-directed activities, handling all circulation duties, shelving library materials, and maintaining displays. Patron Service Technician staff members are usually the first point of contact for patrons and exhibits excellent customer service while performing all work duties. Work is performed under general supervision.

EXAMPLES OF DUTIES:

  • Demonstrates effective public service skills, and an understanding of public library operations. Supports “patron first” practices. Proactively seeks to assist patrons with finding items. Circulates the library floor regularly while performing other work duties to actively assist patrons with their requests. Demonstrates tact and professionalism in all face-to-face patron communications. Provides accurate informational and directional assistance to patron inquires.
  • Provides assistance to patrons with catalog inquires, all self-directed transactions, including self-checks and offers Reader’s Advisory assistance to patrons, as needed.
  • Proficiently handles all circulation duties.
  • Proficiently handles the circulation functions of the libraries integrated system including log-in, check-in, check-out, placing holds and trace functions, collecting fines, searching patron database, patron registration, and issuing library cards.
  • Handles phone customer service transactions, demonstrating the utmost professionalism in all patron communications.
  • Assists adults and youth with computer transactions as needed. Connects patrons with reference needs with Reference and Youth Departments for assistance.
  • Consistently shows a professional, courteous and helpful attitude towards all patrons, in a variety of patron service situations.
  • Performs collection maintenance duties.
  • Assists with all circulation functions as needed.
  • Performs other work duties as assigned.

Additional Info & Requirements

REQUIRED QUALIFICATIONS:

  • Must possess excellent customer service skills and be a self-starter.
  • Must be able to learn library operating systems, online databases, reader’s advisory, and Internet searching.
  • Must be able to provide efficient and courteous patron service towards a diverse patron population.
  • Library shelving and circulation experience is required. Experience with maintaining merchandise displays is strongly preferred.
  • Requires ability to handle patron complaints and handle difficult situations involving patrons.
  • Requires the ability to work under periods of occasional stress resulting from peak periods of patron service requests.
  • Must have the ability to work as an effective team member and work independently to complete work assignments as assigned.
  • Must have the ability to learn and become proficient in skills, functions and technologies required to perform job duties, working effectively independently or cooperatively as part of a team, maintaining effective working relationships to complete assigned tasks and accomplish job responsibilities.

The Community

The pioneer spirit, accompanied by the beauty of the mountains, foothills and plains, is gloriously evident in Douglas County. In 1861, the Colorado Territorial Session Laws created Douglas County, named after Stephen A. Douglas. Known as the “Little Giant.”

Today, Douglas County is virtually the geographic center of Colorado. The County is approximately 843 square miles, 71 square miles of which are permanently protected land through the Douglas County Open Space Program. Recreational areas include more than 146,000 acres of Pike National Forest, Roxborough State Park, Castlewood Canyon State Park and the Chatfield State Recreation Area. The County’s strength, as the centerpiece of the Denver/Colorado Springs development corridor, is a perfect blend of quality lifestyle and business environment.

Douglas County Libraries is the fourth-largest library system in Colorado. Our mission is to be a passionate advocate for literacy and lifelong learning, and we play a vital role in the life of our community. We lend more than eight million books, CDs, DVDs, magazines, eBooks, and audiobooks every year, including more children’s material than any other Colorado library.

Douglas County Libraries is consistently ranked among the top public libraries in the nation for the population we serve. We value helpful service to all, exploration and discovery, community connections and innovation. Our seven library branches comprise an independent library district funded by a 4.0 mill levy approved by Douglas County voters in 1996.

For more about our budget, our stewardship of public funds and our citizens’ return on their investment, please visit our transparency portal on our website: DouglasCountyLibraries.org.

HR Info

Apply via our online application system at DouglasCountyLibraries.org. Hand delivered, mailed, faxed or emailed applications and resumes will not be accepted. EOE.

Posted Jun 12, 2014