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Job Description

Customer Experience/Advisory Specialist – Detention Center Library

The Arapahoe Library District is looking for a Customer Experience/Advisory Specialist to join our progressive library system. This position is located within the Arapahoe County Detention Center. We are looking for someone with at least two years of similar experience, advanced research skills including experience with legal research, and the ability to successfully pass a criminal history check. Are you passionate about the library in a special library setting? Please read the complete job description, and if these are experiences and qualifications you have, then we want to hear from you.

Location: Arapahoe County Detention Center Library, 7375 S. Potomac St. Centennial, CO 80112

Reports to: Supervisor, Detention Center Library

Supervises: 0

Position: 30 hours per week, part-time, Non-Exempt

Hiring Range: $15.05 - $18.78 per hour

Role: Provides information services to the inmates and staff of the Arapahoe County Detention facility.

Major Duties and Responsibilities:
60% ASSIST INMATES WITH LIBRARY COLLECTION AND SERVICES Responds to inmate requests by providing basic legal research and instruction on how to search databases for legal information; provides Reader's Advisory and fills requests from inmates and staff; loads book carts and verifies inmate locations in order to provide service on location throughout the facility.

20% COLLECTION SUPPORT Makes recommendations as to the condition and suitability of materials, researching and recommending materials to satisfy inmate wants and needs, assists the supervisor in maintaining an attractive, current and useful collection; processes new books by entering basic information into the database, printing labels and affixing labels to materials in order to catalog the collection.

15% ASSIST INMATES WITH TECHNOLOGY Instructs inmates in the operation of computers and printers by demonstrating and assisting in their use in order to promote patron use of library technology.

5% CIRCULATION PROBLEM RESOLUTION Resolves circulation problems by tracking circulation records and requesting detention center staff for assistance in order to assist patrons in returning materials to the library.

Expectations:
1. CUSTOMER RELATIONS – Outstanding and personalized internal and external customer service.
2. ASSIST INMATES WITH LIBRARY COLLECTION AND SERVICES - Effective patron assistance with library services and collection.
3. COLLECTION SUPPORT - Effective assistance in maintenance and development of collection.
4. ASSIST PATRONS WITH TECHNOLOGY - Effective inmate assistance in the use of law library resources.
5. PROBLEM RESOLUTION - Effective troubleshooting and efficient resolution of problems.

Qualifications:
Two to five years of similar or related experience, preferred.

Bachelor's degree, preferred.

Advanced research skills and/or coursework in library science, preferred.

Experience with legal research, preferred.

Ability to work in a high security environment, required.

Ability to successfully pass criminal history and background check, required.

Ability to work with varying demographics, including individuals who are charged and/or convicted with violent crimes, required.

Ability to work varying shifts, including evenings and weekends, required.

Ability to speak fluent Spanish, preferred.

Advanced technology skills for Windows, Word, Excel, Internet Explorer and Outlook, preferred.

Intermediate skills in Sierra, preferred.

Ability to be mobile 100% of the time. Ability to bend, stoop, reach, and push a loaded wheeled book truck weighing up to 100 pounds and ability to lift up to 35 pounds unassisted, regularly and up to 50 pounds assisted occasionally required.

Knowledge of informational databases, preferred.

Ability to provide intermediate advisory services to patrons in all collection formats and genres, and advanced advisory services in one area of choice.

Ability to work independently and as a self-starter.

Committed to provide outstanding and personalized customer service to patrons, coworkers and customers.

Ability to focus on the customer, show integrity, be inclusive, enjoy learning and have fun.

Ability to exercise confidence and excitement in the vast technological and online resources the Library District has available.

Passionate about the mission of public libraries in a special library setting.

Comfortable with the principles of intellectual freedom.

Ability to adhere to ALD’s core competencies including dedication to providing outstanding customer service, professionalism, communication, adaptability, and accountability.

• Committed to provide outstanding and personalized customer service to patrons, coworkers and customers.
• Ability to establish and maintain effective working relationships with internal and external customers, and gain their trust and respect.
• Respond to change with a positive attitude and a willingness to learn new ways.
• Ability to hold themselves responsible in all work assignments and interactions.
• Take personal ownership in the organization’s success.
• Ability to clearly convey and receive information and ideas through a variety of formats and communicate to others in a manner that engages the listener.

The Community

Established in 1966, the Arapahoe Library District serves more than 200,000 residents living in Arapahoe County. Arapahoe County and other major suburban counties make up the greater metropolitan area surrounding Denver, Colorado. The Arapahoe Library District operates eight branch libraries, including mobile library services, and a library at the County Detention Center, funded by the Arapahoe County Sheriff's Department. A seven-member Board of Trustees sets the library budget and determines policy.

HR Info

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