Job is Expired Public Services Associate - Call Center

Jefferson County Public Libraries / Jefferson County - county wide

Job deadline Apply by September 2nd, 2014   Job salary $37,006.00 to $46,257.00 per year   Job type of library Public   This job is located in Colorado Colorado

Job Description

Work involves providing information to patrons in person, by phone, mail and via electronic means. Performs simple to moderately complex research activities; advises patrons on appropriate materials; locates materials through the use of manual and electronic databases in JCPL, other library systems, or other sources. Refers patrons to community resources and other appropriate resources for further information as necessary; and advises about on-line searching. Advises and instructs library patrons in using equipment necessary to access library resources. May present programming training or classes to the public, including Storytimes, both on or off site. May specialize in services to specific market segments (Children, Adults, Seniors) This position is assigned to the Library's Call Center and focuses on providing assistance primarily by phone, mail and electronic means (email and chat)

Employee will provide information, referral, and reader’s advisory assistance to patrons in person, by phone, mail and via electronic means. Will perform simple to moderately complex research activities; advises patrons on appropriate materials; locates materials through the use of manual and electronic databases in JCPL, other library systems, or other sources. Refers patrons to community resources and other appropriate resources for further information as necessary; and advises about on-line searching. May create content for the web or social media. Employee will address and resolve complaints from patrons or will forward to appropriate staff as necessary. Promotes and presents programs, classes, workshops both in the library and off site. Position must comply with laws governing patron privacy and confidentiality under CRS24-90-119, and the Code of Ethics of the American Library Association, as well as ADA governing public access to space and technology. Employee will provide quality programs including off-site locations. Promotes programs to target audiences. Promotes and presents programs and activities, including seasonal programs and Storytimes for children. Conducts library tours and community outreach. Provides library instruction and patron education to the public, individually and in groups. Suggests program needs. Under supervision, assists in the development and maintenance of instructional tools, databases and reader’s advisory materials. Routinely provides direct customer service. Assists with evaluating and maintaining the existing collection through recommending and weeding of materials. 

Required Education

  • Bachelor's Degree

Other Education Credentials

Experience in computer usage is required. Prefer someone with public library experience. Some direct customer service experience is required. Bi-Lingual (Spanish) is required.

SPECIAL REQUIREMENTS:

Must be able to work some evenings, weekends and minor holidays.

Language Skills

  • Spanish is Required

Application Requirements

Application must be made on-line through NeoGov.

HR Contact Information

Sandie Coouts, HR Manager

Jill Krantz, HR Generalist

Additional info

Offer of employment is contingent upon background check and education verification. 

Links

http://jeffcolibrary.org/jobs

Masters Degree in a Program of Library and Information Science

Not required

Salary

LRS.org Wage Calculator $37,006.00 to $46,257.00 per year

Hours per week

40.00

Evenings

Some

Weekends

Some

Benefits

Retirement
Medical
Dental
Paid Sick
Vacation/Holiday Leave

Date Posted

August 25th, 2014

Number of Views

535