LibraryJobline

Job Description

The Arapahoe Library District is looking for a full-time Security Guard to work in various library locations throughout the district. This person will patrol the interior and exterior of the buildings, remain calm under pressure, and provide outstanding customer service to our patrons and staff. We are a progressive library with tools and toys that we love to share with our patrons. The Security Guard will help us monitor these assets, to ensure we can provide these for the entire community. Do you have at least 6 months of similar experience, and a High School Diploma or GED? Are you passionate about the library? Are you up for the challenge? Then we want to hear from you.

Information about this position:
Location: Various Arapahoe Library District locations as needed.
Reports to: Manager, Facilities and Security
Position: Full time, 40 hours per week, non-exempt
Pay: $12.31 per hour plus benefits
Hours: Schedule will vary. Flexibility is required, but may include shift assignments during the hours of 9 a.m. – 9 p.m., Monday through Thursday, 9 a.m. – 5 p.m. on Fridays and Saturdays, and 1 p.m. – 5 p.m. on Sundays.

Role: To provide visible security presence and overall asset protection to libraries throughout the Library District.

Major Duties and Responsibilities:
30% PATROL - Patrols library buildings and property by roving and monitoring patrons and employees in regard to theft, misuse of computers, behavior on the property, and providing assistance and directions to patrons, communicating with employees on safety and providing visible security with the mind set of de-escalating in order to keep the library a safe and secure place to visit and work.

30% ASSET PROTECTION - Monitors physical assets and patron behavior by monitoring property, securing facility after hours, notifying appropriate library staff for security reasons, working with security vendors on security issues, monitoring security cameras and patrons, completing and following up on incident reports, and monitoring trends in order to keep all library employees and assets safe.

40% CUSTOMER SERVICE - Provides customer service to patrons by greeting patrons, giving directions, answering general questions about library facilities and policies, and monitoring the library for appropriate patron behavior in order to keep the library a safe and enjoyable service to use.

Expectations:
1. CUSTOMER SERVICE – Outstanding and personalized internal and external customer service.
2. PATROL - Effective patrol and monitoring.
3. ASSET PROTECTION – Effective asset protection and communication.

Qualifications:
Six months to two years of similar or related experience, preferred.

High School diploma, or equivalent, required.

Ability to work varying shifts, including evenings and weekends, required.

Ability to walk and stand up to 100% of the time during shift, required.

Basic technology skills for Windows, Internet Explorer and Outlook, preferred.

Ability to quickly travel between Library District facilities as needed and have reliable transportation, required.

Ability to maintain a positive, friendly demeanor and remain calm under pressure, required.

Ability to professionally and calmly de-escalate situations, required.

Ability to work with patrons of varying backgrounds, required.

Certified in CPR/First Aid, preferred.

Passionate about the mission of public libraries.

Ability to adhere to ALD's core competencies including dedication to providing outstanding customer service, professionalism, communication, adaptability, and accountability.
• Committed to provide outstanding and personalized customer service to patrons, coworkers and customers.
• Ability to establish and maintain effective working relationships with internal and external customers, and gain their trust and respect.
• Respond to change with a positive attitude and a willingness to learn new ways.
• Ability to hold themselves responsible in all work assignments and interactions.
• Take personal ownership in the organizations success.
• Ability to clearly convey and receive information and ideas through a variety of formats and communicate to others in a manner that engages the listener.

The Community

Established in 1966, the Arapahoe Library District serves more than 200,000 residents living in Arapahoe County. Arapahoe County and other major suburban counties make up the greater metropolitan area surrounding Denver, Colorado. The Arapahoe Library District operates eight branch libraries, including mobile library services, and a library at the County Detention Center, funded by the Arapahoe County Sheriff's Department. A seven-member Board of Trustees sets the library budget and determines policy.

HR Info

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