Public Services Specialist - Mobile Services
Pikes Peak Library District
Job Description
It is the mission of the Pikes Peak Library District to inform, empower, inspire, and entertain through library services and resources that enrich individual lives and build community. This position operates in a diverse environment to help fulfill the mission of the Library by providing library services and materials delivered on mobile libraries throughout the community.
ESSENTIAL FUNCTIONS
- Provides excellent customer service and maintains a courteous, positive image of the library when interacting with patrons and staff
- Maintains confidentiality in all patron and staff interactions
- Works on the public service desk providing reference service; assists patrons in using or obtaining a library card; oversees circulation functions; collects fines and resolves billing discrepancies
- Schedules, operates and drives mobile library vehicles; evaluates road conditions; initiates appropriate procedures in the event of an emergency; makes recommendations on maintenance, security, safety and other operational functions of mobile library vehicles
- Explains overall library policies and procedures to patrons; answers questions about the libraries throughout the district, etc.
- May develop outreach programming and library services to schools and/or assisted living residents and provide programming regularly
- Develops relationships with various assisted living centers and schedules and advertises visits and programming opportunities
- Troubleshoots basic computer, satellite, and office equipment problems
- Actively promotes library services and materials through publicity, merchandising, programming, tours and community outreach
- Maintains collection for the MLS vehicles
- Assists with training for new mobile library employees and volunteers
- Performs daily safety inspections; adheres to Vehicle Operation Safety procedures; maintains statistics for reporting
- Assists Teen Liaison, responsible for developing teen programming (such as during Teen Tech Week, Banned Books Week, and Teen Summer Reading) for the Mobiles
- Assists with recruiting and supervising teen volunteers during the annual Summer Reading Program and presenting 4-6 programs yearly for Spring and Boo-mobile.
- Performs other related duties as assigned
Additional Info & Requirements
Requires a Bachelor’s degree or Associate of Library Technician degree.
Requires a minimum of 1 year of library or other public service work experience
Requires intermediate-level proficiency using Microsoft software applications (specifically MS Word, Excel, and Outlook). Prefer candidates that can accurately type at least 45 wpm.
Requires excellent written and verbal skills, the ability to work in a team environment, a “whatever-it-takes” work ethic and an excellent customer service attitude. Bilingual ability is a plus in serving our diverse patrons.
Requires a valid Colorado driver’s license or the ability to obtain one; requires a safe driving record; requires incumbent to undergo and pass a physical examination in accordance with DOT regulations
and receive a 2-year certification. Recertification will be required on an on-going basis.
Must pass the background check conducted by Schriever AFB, in order to be issued a DBIDs (Defense Biometric Identification Data System) card for access to the base.
Requires an essay. In order to be considered as an applicant for this position, you must compose and submit a typed, double-spaced, 250-300 word essay in response to the following question:
“How would you describe great customer service provided by Mobile Libraries of the Pikes Peak Library District in the 21st Century?”
Applications that are submitted without the above requested essays will not be considered for this
position. Please attach your essay to your PPLD job application. You may include a resume and/or
cover letter if you wish as uploaded attachments.
HR Info
If questions or need assistance with application, contact (719) 884-9800 ext 6994
Online application at: www.ppld.org/jobs
Must include an essay response with application.