Job Description
Mesa County Libraries is currently in search of a smart, team-oriented and innovative leader to provide professional leadership coordinating and supervising all aspects of Public Services department including taking the lead on implementing new projects such as RFID and future projects.
The successful candidate must enjoy the challenge of a fast-paced, project-oriented, and team focused environment, have the skills to lead the department utilizing operational capacity, and the knowledge to improve systems through review of data. The Head of Public Services employee will serve as a member of the District's management team and will report to the Associate Director.
POSITION TITLE: Head of Public Services
DEPARTMENT: Public Services
GRADE: 31
COMPENSATION: $48,800 - $54,400 (commensurate with experience)
FLSA: Exempt
FTE: 1.0
POSITION DESCRIPTION: Performs all duties related to managing Pubic Services
SUPERVISION EXERCISED: Library Assistants, Library Aides, Pages and Volunteers
ESSENTIAL FUNCTIONS:
1. Oversee Public Services: Ensure that expert friendly assistance is provided to all patrons. Oversee that all circulation functions, materials handling, shelving, lists, collections and other tasks are completed accurately and in a timely manner. Schedule personnel and resources, organize and establish center priorities, and coordinate activities for optimum patron benefit. Work with other managers and staff to coordinate library procedures so that patrons throughout Mesa County receive consistent high-level service. Utilize, train, reward and recognize volunteers appropriately so they feel valued and contribute to a high functioning team environment in the Public Service department. Plan, prepare and administer a budget for capital and supply purchases to meet goals and objectives of the center. Coordinate and manage circulation technology and automation issues in collaboration with Marmot. Assist other centers with programming, outreach, training and serving patrons. Oversee Homebound operations to ensure effective service. Handle problems, concerns and emergencies in a professional manner and according to library policies and procedures.
2. Supervise Staff: Develop Essential Functions and Performance Standards for department staff. Provide feedback on an ongoing basis and evaluate each employee annually. Hire and train new staff to be able to accomplish assigned objectives. Develop staff with coaching, and ongoing training opportunities so that they continue to grow and learn in their positions. Address employee performance problems in a proactive direct manner. Work with staff to create one cohesive team throughout the library district.
3. Management Team: Participate in the Library District’s management team. Work with other managers to develop needed policies and procedures for the library, and interpret these for staff and patrons. Serve as an example for all staff in providing library service and communicating expectations. Stay current on library issues and trends. Actively participate and contribute to various library committees and activities. Maintain a fully trained staff and help insure that minimum staffing priorities are met district wide. Work with community organizations to enhance and promote library services. Take on other projects and tasks at the direction of the Library Director or Associate Director.
4. Maintains self-development and keeps up-to-date on Library affairs
Attends monthly staff meetings and training; attends external trainings, stays aware of changes via staff wiki.
5. Performs other duties as assigned or requested
Performs additional duties as opportunities arise that assist the department and the Library in achieving specified goals and objectives.
MANAGEMENT COMPETENCIES
Leadership:
Leads through change and adversity, makes the tough call when needed, builds consensus when appropriate, motivates and encourages others.
Decision making/judgement:
Recognizes problems and responds, systematically gathers information, sorts through complex issues, seeks input from others, addresses root cause of issues, makes timely decisions, can make difficult decisions, uses consensus when possible, communicates decisions to others.
Integrity/ethics:
Deals with others in a straightforward and honest manner, is accountable for actions, maintains confidentiality, supports company values, conveys good news and bad.
People Development:
Provides feedback and coaching, rewards hard work and risk taking, takes mentoring role, challenges and develops employees, accepts mistakes, provides visibility/opportunity.
Self Development:
Seeks out and accepts feedback, is a proactive learner, takes on tough assignments to improve skills, keeps knowledge and skills up-to-date, turns mistakes into learning opportunities.
LIBRARY CORE COMPETENCIES
CUSTOMER FOCUS
Builds customer confidence, is committed to increasing customer satisfaction, sets achievable customer expectations, assumes responsibility for solving customer problems, ensures commitments to customers are met, solicits opinions and ideas from customers, responds to internal customers.
ADAPABILITY/FLEXIBILITY
Adapts to change, is open to new ideas, takes on new responsibilities, handles pressure, adjusts plans to meet changing needs
INITIATIVE
Tackles problems and takes independent action, seeks out new responsibilities, acts on opportunities, generates new ideas, practices self-development.
ORGANIZATIONAL SAVVY
Operates within the organization's formal and informal structures, builds allies and relationships across departments, uses allies to build consensus and create results, is appropriately diplomatic, understands others' roles and perspectives, can sell projects and ideas across the organization.
TEAMWORK
Meets all team deadlines and responsibilities, listens to others and values opinions, helps team leader to meet goals, welcomes newcomers and promotes a team atmosphere.
KNOWLEDGE, SKILL, AND ABILITY REQUIREMENTS:
Knowledge of effective supervisory and coaching techniques
Demonstrates leadership ability
Knowledge and current awareness of library principles, practices, procedures, methods, materials, and philosophy
Knowledge of standard safety practices
Ability to navigate OPAC and Internet proficiently
Ability to effectively use all office technology available
PHYSICAL REQUIREMENTS:
Ability to communicate verbally
Ability to maneuver about the library in a timely fashion
Ability to read a minimum print size equal to 10 point
Ability to tolerate dust, mold, etc. that may have accumulated on books.
WORKING CONDITIONS:
Subject to many interruptions
MINIMUM EDUCATION AND EXPERIENCE:
2 – 3 years supervisory experience preferred
3 – 5 years library experience required
Bachelor’s degree required
MLS or MLIS from an ALA accredited graduate program preferred
SCHEDULE: May include some evening and weekend hours.
PRE-EMPLOYMENT SCREENING
Successful applicant must pass a post-offer / pre-employment criminal background and department of motor vehicle check.
PROCEDURE:
Visit our website at www.mesacountylibraries.org and look for 'Library Jobs' in the 'About Us' section. Apply for the Head of Public Services Human Resource Manager position. Upload a cover letter and current resume near the end of the online application form. (An alternate application process is available if our online site is inaccessible to applicants with a disability. Please inquire at any Mesa County Libraries’ Information Desk for assistance.)
Search is open until position is filled; to ensure consideration, respond by 8:00 a.m. on Monday, November 17, 2014.
Tentative Schedule:
Initial Contact by November 21, 2014
On-site interviews conducted the week of December 1 – 5, 2014
Mesa County Public Library District participates in E-Verify. For more information about E-verify, please visit this link: http://www.uscis.gov/e-verify/what-e-verify
Mesa County Public Library District is an Equal Opportunity Employer.
The Community
Western Colorado
HR Info
Cindy Farnsworth
cfarnsworth@mcpld.org
PROCEDURE
Visit our website at www.mesacountylibraries.org and look for 'Library Jobs' in the 'About Us' section. Apply for the Head of Public Services Human Resource Manager position (634303). Upload a cover letter and current resume near the end of the online application form. (An alternate application process is available if our online site is inaccessible to applicants with a disability. Please inquire at any Mesa County Libraries’ Information Desk for assistance.)
Mesa County Public Library District participates in E-Verify. For more information about E-verify, please visit this link: http://www.uscis.gov/e-verify/what-e-verify
Mesa County Public Library District is an Equal Opportunity Employer.