Job Description
BROAD SCOPE OF POSITION: It is the mission of the Pikes Peak Library District to seek, engage, and transform lives through library services and resources that enrich individual lives and build community. This position operates in a diverse environment to help fulfill the library’s mission by providing general information and assistance to the public and participating in a wide range of support activities for Adult Services.
ESSENTIAL FUNCTIONS:
Provides excellent customer service and maintains a courteous, positive image of the library when interacting with patrons and staff.
- Works on the public services desk providing reference services face to face, over the phone, and via email.
- Provides general assistance and information about the library’s services and procedures.
- Assists and instructs patrons through material and on-line searches, computer software applications, reference/in-depth research, community referrals, and outside sources/collections.
- Maintains confidentiality in all patron and staff interactions.
- Uses computers, printers, specialized software, fax and other business machines, as well as specialized equipment contained in the makerspaces.
- Assists patrons with questions about electronic devices.
- Helps patrons in the makerspaces with software and hardware (including 3D printers, CNC machine, laser cutter, sewing machines, etc.) and tools.
- Provides support for specialized projects, services, programs, and activities related to divisional goals and needs.
- Possesses a desire to learn new technologies.
- Has flexibility to change direction with new strategic goals.
- Troubleshoots basic computer and office equipment problems.
- Performs other related duties as assigned.
Additional Info & Requirements
MINIMUM QUALIFICATIONS:
Requires a Bachelor’s degree in any field; or an Associate Library Technician degree.
- Minimum of one year of library experience or other public service work experience
- Computer proficiency using Microsoft software applications (specifically MS Word, Excel, Outlook); prefer candidates that can accurately type 45+ words per minute
- Excellent written and verbal communication skills, the ability to work in a team environment, a “whatever it takes” work ethic, and an excellent customer service attitude.
- Bilingual ability is a plus in serving our diverse patrons. Se habla Español?
Requires an essay. In order to be considered as an applicant for this position, you must compose and submit a typed, double-spaced, 250- to 300-word essay in response to the following question:
Please describe a time when you had to learn a technical skill quickly to complete a task. What were the results?
Upload the file(s) with the application and name it “Essay”. Applications that are submitted without the above requested essay will not be considered for this position. Please attach your essay to your PPLD online job application form using the format extensions listed in procedures for application above. You may include a resume and/or cover letter if you wish.
HR Info
If you require an accommodatoin to complete your job application, please contact the Human Resources Office at (719) 884-9800 ext 6994.
Complete a PPLD Application online located at ppld.org on the Jobs/Volunteers tab
Attachments should be submitted in the following file types: .doc, .docx, .pdf
Submit a 250-300 word essay in response to the essay question listed on page 3 of the vacancy announcement.