Job Description
It is the mission of the Pikes Peak Library District to seek, engage, and transform lives through library services and resources that enrich individual lives and build community. This position operates in a diverse environment to help fulfill the library’s mission by providing general information and assistance to the public and participating in a wide range of support activities for Adult Services.
- Provides excellent customer service and maintains a courteous, positive image of the library when interacting with patrons and staff
- Teaches computer classes to the public
- Maintains confidentiality in all patron and staff interactions
- Will work 18 hours on public desks providing information service to walk-in and telephone patrons.
- Assists and instructs patrons through material and on-line searches, computer software applications, community referrals, and outside sources/collections
- Provides general assistance and information about the library’s services and procedures
- Refers patrons and in-depth research questions to reference staff
- May provide support for specialized projects, services, programs, and activities related to divisional goals and needs
- May troubleshoot basic computer and office equipment problems
- Performs other related duties as assigned
Additional Info & Requirements
Minimum requirements:
- Requires a minimum of one year of library experience or other public service work experience
- Requires intermediate-level proficiency using Microsoft software applications (specifically MS Word, Excel, Outlook); prefer candidates that can accurately type 45+ words per minute
- Requires excellent written and verbal communication skills, the ability to work in a team environment, a “whatever it takes” work ethic, and an excellent customer service attitude; bilingual ability is a plus in serving our diverse patrons
- Requires the ability to work the schedule listed on page one of this vacancy announcement
- Requires an essay. In order to be considered as an applicant for this position, you must compose and submit a typed, double-spaced, 250- to 300-word essay in response to the following question:
“What is your definition of excellent customer service, and on a scale of 1-10, how would you rate your customer service skills?”
Upload the file(s) with the application and name it “Essay”. Applications that are submitted without the above requested essay will not be considered for this position.
HR Info
If you have questions please contact Human Resources at (719) 884-9800 ext 6994.
Online application must include required essay response to be considered for the position. Application can be completed at: www.ppld.org/jobs