LibraryJobline

Job Description

Are you customer-centered? Do you enjoy listening to the needs and ideas of others? If you want to ensure that customers have the best possible experience in the library; seek to inspire staff with your warm and friendly manner; strive to understand the programs and services the community wants; and, have a flair for displaying library items, this position is for you.


ESSENTIAL DUTIES:

· Delivers Consistent Quality Customer Experience - Communicate expectations to staff about library service and trends in customer service
· Work involves providing information to patrons in-person, by phone, mail and via electronic means.
· Performs simple to moderately complex research activities; advises patrons on appropriate materials; locates materials through the use of manual and electronic databases in JCPL, other library systems, or other sources.
· Refers patrons to community resources and other appropriate resources for further information as necessary; and advises about on-line searching.
· Advises and instructs library patrons in using equipment necessary to access library resources.
· Uses high-level customer service skills to determine patron needs and create a positive, inviting atmosphere for all patrons.
· May present programming training or classes to the public, both on and off site.
· Supervision and Training - Hires, assigns, trains, orients, and supervises staff in area of responsibility, including coaching on industry best practices.
· Prepares and submits routine reports as necessary for library management
· Participates with others in cross-functional teams to accomplish goals and objectives

HR Info

Jill Krantz, Employee Relations Manager 

303 275-6167

jill.krantz@jeffcolibrary.org

Application must be made on line through NeoGov