Adult Services Coordinator, Sr - Standley Lake Library

Jefferson County Public Libraries

Jefferson County - county wide

Application Deadline

Apply By Feb 23rd, 2015

Wages

$52,933.00 to $67,490.14 per Year   Calculate

Location

Arvada, CO

Hours

40.00

MLS

Not Required

Minimum Education

Bachelor's Degree

Library Experience

Required

Supervisory Experience

Required

Type of Library

Public

This job is more than 3 weeks old or the application deadline has passed.

Job Description

You are a subject specialist in a core library service: Adults.

· Your role is to create a consistent, quality customer-centric experience across all of JCPL in the physical, phone and digital environments in specific core library service areas. You partner with staff in creating a great library user experience in both physical, phone and digital environments. Your focus is solution-oriented and flexible. You are able to work with the patrons and staff as coaches or mentors.

· You provide a consistent quality customer experience in a core library service on the phone, in person, and on the web. Develop, coordinate and deliver core library services. Create and maintain a flexible environment for implementing new library services and trends. Supervise Adult outreach Librarians and coordinate with staff system-wide. May also supervise volunteers and interns.

This position reports to the Manager of Standley Lake Library and Adult Services.

ESSENTIAL DUTIES:

Supervision and Training - Hires, assigns, trains, orients, and supervises volunteers in area of responsibility, including coaching on industry best practices. Creates and maintains a flexible environment for implementing new library services and trends. Recommends routine personnel matters affecting volunteers, including interviewing applicants, evaluating performance, and taking corrective action. Prepares and submits routine reports as necessary for library management. Participates with others in cross-functional teams to accomplish goals and objectives. Anticipates and solves problems as non-routine situations arise. Supports adherence to established policies, procedures, and standards. Communicates changes in policy and procedures to volunteers and implements them as directed.

Delivers Consistent Quality Customer Experience - Communicate expectations to staff about library service and trends in customer service. Models best behavior practice for customer service. Creates condition for a quality customer experience in their core service system-wide. Recommends library resources, including physical and virtual, so that residents have equal access to information and ideas. Implements industry best practices for merchandising, labeling, and promoting library resources as directed. Implements quality assurance methods in programs presented system-wide. Coordinates promotion of programs to target audiences. Routinely provides direct customer service, occasionally in non-routine situations. Conducts outreach into the community as directed. Maintains a safe environment for staff and public.
Create, Coordinate & Implement Core Library Service - Coordinates system-wide services in core library functions. Communicates expectations to staff about library service and trends in customer services. Participates with others in cross-functional teams to accomplish goals and objectives and coordinates these teams in area of focus. Applies input from community for creating and implementing system-services using established industry benchmarks. Applies established industry benchmarks in service creation and provision as directed. Maintains current knowledge of trends in libraries and related fields to create new services for development and implementation system-wide. Provides quality assurance in programs presented in their area of responsibility, including off-site locations. Coordinates promotion of programs to target audiences. Routinely provides direct customer service.

Planning and Budgeting - Provides input for core service budget and audits spending per established procedures and limits. Participates in annual planning for library services. Provides input for anticipated local and system needs. Communicates goals and strategic priorities to staff system-wide and volunteers under their supervision.

Other - Participates in special assignments such as prototyping new services, supervising short term projects outside typical area of responsibility.



HR Info

Jill Krantz, Employee Relations Manager

jill.krantz@jeffcolibrary.org

303 275-6167

Application must be made on line through NeoGov

Posted Feb 11, 2015