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Job Description

The Senior Infrastructure Engineer’s role will focus on the technical assessment, design, administration, and availability of the Douglas County Libraries corporate infrastructure to include the server infrastructure, internal/external network, and voice systems/services. With regard to the infrastructure, this position will also provide technical guidance to the Associate Director of IT and mentoring to junior infrastructure engineers, and IT helpdesk staff within Douglas County Libraries. Responsible for the availability of the district network infrastructure through analysis and trouble-shooting, and best practices implementations. Also ensures server availability through analysis and trouble-shooting, providing support for network users within designated guidelines. Work is performed with considerable independent judgment and initiative. Supervises and supports the Technology Support Technician and Technology Support Analyst positions as they perform regular maintenance, troubleshooting and repair of PC’s at all District locations.

ESSENTIAL DUTIES and RESPONSIBILITIES: include but are not limited to the following: (Management reserves the right to add or modify the duties and responsibilities at any time.)

• Demonstrates ethical, professional conduct at all times; complies with the Douglas County Libraries’ Code of Ethics.
• Provides prompt, efficient, and courteous service to both internal and external customers.
• Provides technical leadership and expert analysis for the design, implementation, support, and administration of the voice, data, and sever infrastructure (i.e., routers, switches, firewalls, servers, storage, etc.).
• Provides expert analysis, research, and input to the Associate Director of IT regarding the technical feasibility (risks, limitations, business impact, compatibility with the existing environment and technical strategy) of new technology initiatives designed to support future business needs as assigned by specified dates.
• Provides expert analysis and input for technical policies and procedures related to the Implementation and maintenance of network equipment and server operating systems.
• Provides expert analysis and input for technical policies and procedures related to user and system administration.
• Provides expert analysis and input regarding security risks and best practices related to the voice, data and server infrastructure.
• Provides technical leadership for the implementation and maintenance of file servers, databases, web servers, and server-based applications.
• Responsible for the integrity and effectiveness of the backup strategy for file servers, phone systems, and network components.
• Documents procedures and standards related to the implementation and maintenance of components for the voice, data, and server infrastructure.
• Provides and maintains accurate and timely documentation to support technology initiatives.

Additional Info & Requirements

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• Working technical knowledge of network and experience using Windows, Linux and MAC PC operating systems required.
• Extensive knowledge of Cisco IOS and or Extreme Networks, Microsoft OS, VMWare, and Microsoft’s Active Directory, DNS, DHCP, Microsoft Exchange required. Industry certifications desired.
• Working technical knowledge of current network hardware, protocols, and standards, including TCP/IP and UDP protocols required.
• Proven analytical and problem-solving abilities required.
• Must have the ability to work as an effective team member and work independently to complete tasks as assigned. Experience working in a team-oriented, collaborative environment is preferred.
• Strong customer service orientation required.
• Technical experience in the design, implementation and support of data networks is required.
• Experience installing and supporting Microsoft (2008/2012) server environments required.
• Experience with migrating servers to new hardware platforms required.
• Experience supporting users at remote locations required.
• Experience with protocol analyzers and network test equipment required.
• Extensive knowledge of IPSEC/SSL VPN, VRF, DNS and BIND required.
• Hands-on hardware troubleshooting experience is required.
•  Must be able to present ideas in user-friendly language.
• Strong interpersonal skills are required.
• Ability to conduct research into networking issues and products as required.
• Must be self-motivated and directed.

The Community

The pioneer spirit, accompanied by the beauty of the mountains, foothills and plains, is gloriously evident in Douglas County. In 1861, the Colorado Territorial Session Laws created Douglas County, named after Stephen A. Douglas. Known as the “Little Giant.”

Today, Douglas County is virtually the geographic center of Colorado. The County is approximately 843 square miles, 71 square miles of which are permanently protected land through the Douglas County Open Space Program. Recreational areas include more than 146,000 acres of Pike National Forest, Roxborough State Park, Castlewood Canyon State Park and the Chatfield State Recreation Area. The County’s strength, as the centerpiece of the Denver/Colorado Springs development corridor, is a perfect blend of quality lifestyle and business environment.

Douglas County Libraries is the fourth-largest library system in Colorado. Our mission is to be a passionate advocate for literacy and lifelong learning, and we play a vital role in the life of our community. We lend more than eight million books, CDs, DVDs, magazines, eBooks, and audiobooks every year, including more children’s material than any other Colorado library.

Douglas County Libraries is consistently ranked among the top public libraries in the nation for the population we serve. We value helpful service to all, exploration and discovery, community connections and innovation. Our seven library branches comprise an independent library district funded by a 4.0 mill levy approved by Douglas County voters in 1996.

For more about our budget, our stewardship of public funds and our citizens’ return on their investment, please visit our transparency portal on our website: DouglasCountyLibraries.org.

HR Info

Apply via our online application system at: http://DouglasCountyLibraries.org/AboutUs/Employment/Jobs.

Hand delivered, mailed, faxed or emailed applications and resumes will not be accepted.

Equal Opportunity Employer