LibraryJobline

Job Description

Supervision and Training

• Hires, assigns, trains, orients, and supervises a team of ten direct reports including three professional librarians in area of responsibility, including coaching   on industry best practices.
• Creates and maintains a flexible environment for implementing new library services and trends.
• Recommends routine personnel matters affecting direct reports, including interviewing applicants, evaluating performance, and taking corrective action.
• Prepares and submits routine reports as necessary for library management.
• Participates with other team leaders in cross-functional teams to accomplish goals and objectives.
• Anticipates assesses and solves problems as non-routine situations arise.
• Supports adherence to established policies, procedures, and standards.
• Serves as Person in Charge on a routine basis for their local location. Communicates changes in policy and procedures to direct reports and implements them as directed.
• Knowledge of library integrated systems and library collection development.
• Maintains quality in programs presented in their location, including off-site locations as needed.
• Supervises promotion of programs to target audiences.

 Customer Service & Outreach

• Delivers Consistent Quality Customer Experience.
• Communicate expectations to staff about library service and trends in customer service.
• Models best behavior practice for transformative customer service.
• Creates condition for outstanding personalized customer experience in their location.
• Maintains library resources, including physical and virtual, so that residents have equal access to information and ideas.
• Implements industry best practices for merchandising, labeling, and promoting library resources as directed.
• Implements quality assurance methods in programs presented in their location, including off-site locations as directed.
• Routinely provides direct customer service, occasionally in non-routine situations.
• Conducts outreach into the community as directed.
• Resolves customer service issues, including dealing with law enforcement and first responders. Maintains a safe environment for staff and public.

Additional Info & Requirements

Special Requirements:

• Intermediate knowledge of the principles of supervision and customer service.
• Knowledge of library integrated systems and library collection development.
• Ability to effectively communicate verbally and in writing.
• Must be able to work some evenings, some weekends and minor holidays.
• Ability to adapt to rapidly changing environments, including emergency situations.
• Ability to create and maintain effective working relationships.
• Ability to audit local budget.
• Maintains quality in programs presented in their location, including off-site locations as needed

The Community

Are you customer-centered? Do you enjoy serving the public? If you believe in role-modeling personalized and transformative customer experience in the library; seek to inspire staff with your confidence, knowledge, warm and friendly manner; strive to understand the strategic goals of JCPL; identify and promote programs and services the community wants; and, have a flair for merchandising library items, this position is for you.

HR Info

Jill Krantz, Manager Employee Relations

(303) 275-6167

jill.krantz@jeffcolibrary.org

Application must be made online through NeoGov