Job Description
BROAD SCOPE OF POSITION: Seeking a friendly, courteous and dynamic professional to join Pikes Peak Library District in its mission of informing, empowering, inspiring and entertaining through library services and resources that enrich individual lives and build community. This position at the Penrose Public Library downtown operates in a diverse environment to help fulfill the library’s mission by providing general information and assistance to the public and participating in a wide range of support activities for Adult Services and PPLD. A rewarding position for a person who is ready for the opportunity and challenge to work with staff and the public to provide a wonderful and rewarding experience to library patrons.
ESSENTIAL DUTIES:
- Works public desks 16+hours/week providing reference services to walk-ins, over the phone, via email and instant messaging
- Assists and instructs patrons through material and on-line searches, computer software applications, reference/in-depth research, community referrals, and outside sources/collections.
- Provides reader’s advisory services.
- Maintains confidentiality in all patron and staff interactions.
- Promotes library services through tours, demonstrations, talks and displays.
- Coordinates the reference collection.
- Will serve occasionally as “Librarian in Charge” in the absence of the Adult Services Manager.
- Teaches computer classes to the public.
- May participate in library outreach opportunities
- May participate on library-wide teams.
- Performs other duties as assigned.
Additional Info & Requirements
Essay is required.
- Master’s Degree in Library Science (MLS or MLIS) required.
- Minimum one year of public library or customer service experience required.
- Advanced knowledge of library practices, procedures and materials.
- Ability to research and gather information on trends and resources in the library field.
- Proficiency on computer applications and databases, including Microsoft Office software.
- Demonstrates excellent verbal and written communication skills, including ability to listen to others, and effectively interact with others.
- Works collaboratively, is open to the ideas of others and builds trust throughout the organization
- Practices teamwork, flexibility, and demonstrates a “whatever-it-takes” work ethic, and has an excellent customer service attitude.
- Bilingual ability is a plus in serving our diverse community.
HR Info
If you require an accommodation to complete your job application, please contact the Human Resources Office at (719) 884-9800 ext 6994
PROCEDURE FOR APPLICATION:
- Complete a PPLD online application located at ppld.org on the JOBS/VOLUNTEERS tab
- Attachments should be submitted in the following file types: .doc, .docx, .xls, .xlsx, .pdf, .htm
- Requires a written essay. In order to be considered as a qualified applicant for this position, you must write and submit a typed and double-spaced essay (up to 250 words each), in response to the following topic:
“On a scale of 1-10, with 10 the highest, how would you rate your customer service skills?”
Applications submitted without the required essay will NOT be considered.