Job Description
Marmot Library Network is looking for a Technical Support Analyst with a proactive, team spirited attitude that can bring experience and initiative to this expanding and successful organization. The successful candidate will perform a variety of computer systems administration and support tasks.
JOB TITLE: TECHNICAL SUPPORT ANALYST (JOURNEY LEVEL)
CLASS: Non-exempt
MANAGER: IT Services Manager
PURPOSE: Under general supervision, performs a variety of computer systems administration and support tasks, including analyzing, constructing, documenting, testing, maintaining, troubleshooting, and supporting PC hardware, operating systems, software applications, peripherals, and communication devices in libraries. Performs a variety of project tasks and requires good communications skills with the ability to work with users diplomatically and skillfully. Performs work under general supervision while learning job tasks. Exercises judgment and decision making in the diagnosis of computer hardware and software problems. Performs the full range of work assigned to the IT Services Team, and works with some independence and initiative. Work is moderately complex.
THE IDEAL : Technical Support Analyst (Journey Level)
- A team player who engages well with others
- A patient, active listener eager to provide exemplary customer service
- A technology geek who can understand user needs and provide appropriate solutions
- Innovative, creative, and keen to explore new and emerging technologies
- Results-oriented, highly organized, systematic, and methodical
- Able to juggle several tasks at once and maintain a sense of humor
- A quick learner willing to tackle new problems and challenges
Additional Info & Requirements
- 3-5 Years experience in information technology.
- Colorado drivers license
- Desktop and workstation support
- PC hardware and software troubleshooting
- ITIL or HDI certifications
- Hardware/software installation
- Remote maintenance tools
- First- and second-level technical support
- Low-to-mid-level network and application administration
- Experience with Active Directory tools and Powershell a plus
The Community
Grand Junction is the largest city on Colorado's Western Slope (population 146,723). The surrounding area offers an incredible view of red rock canyons and year-round outdoor activities including hiking,biking,rafting and skiing.
HR Info
Mary Vernon mvernon@marmot.org (970)242-3331 x112
Marmot offers a competitive benefits package and salary of $45K-$55K depending on qualifications. Please send cover letter, resume, and 3 references to mvernon@marmot.org.