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Job Description

The Patron Services Technician performs a variety of patron contact duties including: actively assisting patrons with finding library materials and with using the catalog, assisting patrons with self-directed activities, handling all circulation duties, shelving library materials, and maintaining displays. Patron Service Technician staff members are usually the first point of contact for patrons and exhibits excellent customer service while performing all work duties. Work is performed under general supervision.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Demonstrates effective public service skills, and an understanding of public library operations. Supports “patron first” practices. Proactively seeks to assist patrons with finding items. Circulates the library floor regularly while performing other work duties to actively assist patrons with their requests. Demonstrates tact and professionalism in all face-to-face patron communications. Provides accurate informational and directional assistance to patron inquires.
• Provides assistance to patrons with catalog inquires, all self-directed transactions, including self-checks and offers Reader’s Advisory assistance to patrons, as needed.
• Proficiently handles all circulation duties, including desk opening and closing procedures, use of all patron and circulation forms, patron fines and daily receipts.

Additional Info & Requirements

JOIN THE DCL TEAM! APPLY TODAY! EXCELLENT BENEFITS

REQUIRED QUALIFICATIONS:

• Must possess excellent customer service skills and be a self-starter.
• ŸMust be able to learn library operating systems, online databases, reader’s advisory, and Internet searching.
• ŸMust be able to provide efficient and courteous patron service towards a diverse patron population.
• ŸLibrary shelving and circulation experience is required. Experience with maintaining merchandise displays is strongly preferred.

The Community

The pioneer spirit, accompanied by the beauty of the mountains, foothills and plains, is gloriously evident in Douglas County.  In 1861, the Colorado Territorial Session Laws created Douglas County, named after Stephen A. Douglas. Known as the “Little Giant.”

Douglas County is virtually the geographic center of Colorado.  The County is approximately 843 square miles, of which 48,741 acres are permanently protected land through the Douglas County Open Space Program.  Recreational areas include more than 146,000 acres of Pike National Forest, Roxborough State Park, Castlewood Canyon State Park and the Chatfield State Recreation Area.

The County’s strength, as the centerpiece of the Denver/Colorado Springs development corridor, is a perfect blend of quality lifestyle and business environment.

Douglas County ranked particularly well in the household income, homeownership rate and educational attainment categories.  Combine those with our great location, excellent schools, outstanding libraries, wonderful weather and outstanding recreational and cultural opportunities, and you will understand why Douglas County is recognized for being one of the most family-friendly communities in Colorado, offering a quality of life unmatched elsewhere in the state. Douglas County has also been nationally recognized as a great place to live, work and raise a family

Douglas County Libraries has been blazing a trail and thriving in Douglas County for decades, due very much to the generous support, patronage and growth of our community. Since 2007, our circulation has increased more than 24% (4.5% annually), from approximately 6.5 million to more than 8 million items annually. Our seven locations serve more than 2 million visitors and 230,000 program participants every year. We are excited to respond to our community’s growth and demand for innovative new library spaces and services by launching a multi-year campaign to fund and build three new libraries for our community.

HR Info

We invite you to learn more about this career opportunity at:

DouglasCountyLibraries.org/AboutUs/Employment/Jobs

EOE