Patron Services Associate

Broomfield Library (Mamie Doud Eisenhower Public Library)

Broomfield

Application Deadline

Apply By Jun 15th, 2015

Wages

$17.65 to $24.60 per Hour   Calculate

Location

Broomfield, CO

Hours

32.00

MLS

Not Required

Minimum Education

Bachelor's Degree

Library Experience

Required

Supervisory Experience

Not Specified

Type of Library

Public

This job is more than 3 weeks old or the application deadline has passed.

Job Description

One part time benefitted Patron Services Associate scheduled for 32 hours per week.  Work hours will vary and will be scheduled Monday - Sunday between the hours of 8:30 a.m. - 5 p.m. and 12:30 p.m. - 9 p.m.  Must be available to work mornings, days, evenings and week-ends.  

This class consists of technical and complex support-staff work in any one or more of the following areas: Reference desk. The incumbent works in partnership with other employees, departments/divisions, external entities, and the public in delivering effective and innovative services. Provide holistic services to internal and external customers by seeking ways to integrate programs or services provided by other departments, divisions, and external entities. 

Greet and welcome the public.  Provide customer assistance in person or on the phone.  Interview patrons and determine information needs;  assist patrons in the use of library catalog, databases and resource materials; answer basic reference questions using print and electronic resources; recommend book and other library materials; take inter-library loan requests, meeting room inquiries, and keep statistics. Respond to and resolve routine customer needs that may include location of materials; information regarding library services or programs; interpretation of library policy; instruction in the use of the library catalog, Internet computers & accompanying software and other equipment such as copy machine, microform reader or audio-visual equipment. Refer patrons to other staff as appropriate. Maintain confidentiality of all patron data and information.

Assist librarians in collection development and maintenance as needed including weeding, shifting and shelving materials. Assist in maintaining the library areas to include straightening, picking up materials, organizing, re-shelving, or shelf reading.  Take proper safety precautions, anticipate unsafe circumstances, and act accordingly to prevent accidents.  Use all required safety equipment.  Perform related duties as assigned.

Reference and Adult Services:

Assist patrons with technical questions concerning the use of Internet computers and accompanying software, databases and electronic resources, reading devices including ebook readers and other mobile devices. Coordinate Adult Services programs or services as assigned including scheduling, registration, publicity, preparations, reservations, distribution of program materials, room set-up and clean up, audience supervision, tracking statistics, etc. 

Additional Info & Requirements

Bilingual skills in Spanish and English desirable.  New hires must, as a condition of employment pass the following pre-offer and post-offer/hire processes: oral board, reference checks, background checks including local police check and sex-offender registry, drug screen and fingerprint checks through CBI/FBI.

HR Info

One year experience in library work or a closely related field requiring extensive public contact in person and on the phone. 

OR

Any equivalent combination of training and experi¬ence that provides evidence that the applicant posses¬ses the Necessary Applicant Traits.

Posted Jun 5, 2015