Job Description
The Librarian III acting as Support Services Manager is responsible for all support services department operations and staff. Plans and monitors the department’s support services activities in the following areas: Information Technology, Collection Management, Technical Services (Acquisitions, Cataloging, and Processing), and Technology Support. Oversees the development and application of new technologies. Participates in the planning and evaluation of programs, services, and goals for the entire library.
Examples of Duties
Essential Support Services Functions:
Manages support services by coordinating and communicating with a staff spread over six days to ensure services are delivered; supervises public services desk in absence of other supervisors; oversees customers and their use of the library and its resources maintaining the appropriate atmosphere and discipline depending upon the area and the customer being served; opens and/or closes and secures library as needed.
Supervises, directs, and evaluates assigned staff of employees and volunteer workers, processing employee concerns and problems, directing work, counseling, disciplining, and completing employee performance appraisals. Assists with the selection and training of staff.
Coordinates work activities; organizes, prioritizes, and assigns work; monitors status of work in progress and inspects completed work; consults with assigned staff, assists with complex problem situations and provides technical expertise.
Provides computer systems technology project management, technology service tracking, and account management for a the entire library IT infrastructure. Plan, lead, manage, and evaluate the delivery of technology services for the Library in alignment with organizational vision, mission, values and goals to meet the information needs of the public and staff.
Administration of all technological areas including networks, online systems, and hardware/software. Resolve operational problems. Maintain backups. Reviews and recommends technological solutions. Install and repair hardware and software at all library locations.
Manage collection development and technical services (acquisitions, cataloging, and processing) for the entire library; select materials for purchase; receives and processes materials for inclusion in the library collection; repairs or discards damaged/obsolete materials. Locates modifies, and or creates catalog records for materials of various formats according to professional standards; determines most appropriate classification of items in collection to facilitate access by library patrons.
Maintains an awareness of new literature, technologies, trends and advances in the profession; reads professional literature; maintains professional affiliations; attends workshops and training sessions as appropriate.
Assists in insuring compliance with all applicable policies, procedures, rules, regulations, and standards.
Prepares or completes various forms, reports, correspondence, receipts, requests for materials, supply orders, patron records, MARC records, statistical data, in-house manuals, patron guides, or other documents.
Perform work at the Public Services Desk which includes checking materials in and out, placing reserves, and responding to the informational needs of patrons.
Rewrites policies to address changes in procedures and legislation.
Participates on the planning/design and selection committees for new and renovated buildings.
Attends professional meetings and conferences to keep up with the latest trends in the library field; regularly reviews professional journals for current trends and read book reviews, publishers’ catalogues, and researches other information sources to identify materials to meet customer needs, enrich the library’s collections, and correct deficiencies.
Communicates with supervisor, employees, volunteers, other departments, other libraries, vendors, service providers, and other individuals as needed to coordinate work activities, review status of work, exchange information, or resolve problems. Maintains close and positive relationship with the City’s Department of Information Technology.