Patron Experience Supervisor - Golden Library

Jefferson County Public Libraries

Jefferson County - county wide

Application Deadline

Apply By Jul 31st, 2015

Wages

$57,168.34 to $72,889.64 per Year   Calculate

Location

Denver, CO

Hours

40.00

MLS

Not Required

Minimum Education

Bachelor's Degree

Library Experience

Required

Supervisory Experience

Required

Type of Library

Public

This job is more than 3 weeks old or the application deadline has passed.

Job Description

Jefferson County Public Library (JCPL) strives to be the essential destination for all generations to connect, discover and create. We help to build an educated and vibrant community by providing equal access to information and opportunities for all. Everyone is welcome at JCPL; we meet patrons where they are, give them our full attention and strive to exceed expectations. Our core values include: Innovation, Accountability and Excellence.

Jefferson County Public Library values innovation, accountability and excellence. We look for opportunities to say yes and serve the public with the purpose to transform lives. The Golden Library was recently remodeled as a showcase library to include elements of surprise and delight for our patrons, enhanced merchandising, and spaces for creation and collaboration. As the supervisor:

· You have a vision of the library as a place that contributes to a vibrant local community.

· You role-model personalized customer service and inspire your staff to provide that level of service as well.

· You are excited about working in a library that is a pilot site for testing a new model of service and collection.

· You are warm and friendly and find a way to connect with people.

· You have a sense of aesthetics for merchandising the collection that contributes to discovery and delight for patrons.

· You use your vision, passion and excitement to lead staff to learn and grow in a changing environment.


ESSENTIAL DUTIES:

Supervision and Training
· Hires, assigns, trains, orients, and supervises a team of ten direct reports including three professional librarians in area of responsibility, including coaching on industry best practices.

· Creates and maintains a flexible environment for implementing new library services and trends.

· Recommends routine personnel matters affecting direct reports, including interviewing applicants, evaluating performance, and taking corrective action.

· Prepares and submits routine reports as necessary for library management.

· Participates with other team leaders in cross-functional teams to accomplish goals and objectives.

· Anticipates assesses and solves problems as non-routine situations arise.

· Supports adherence to established policies, procedures, and standards.

· Serves as Person in Charge on a routine basis for their local location. Communicates changes in policy and procedures to direct reports and implements them as directed.

· Knowledge of library integrated systems and library collection development.

· Maintains quality in programs presented in their location, including off-site locations as needed.

· Supervises promotion of programs to target audiences.

Customer Service & Outreach

· Delivers Consistent Quality Customer Experience. 

· Communicate expectations to staff about library service and trends in customer service.

· Models best behavior practice for transformative customer service.

· Creates condition for outstanding personalized customer experience in their location.

· Maintains library resources, including physical and virtual, so that residents have equal access to information and ideas.

· Implements industry best practices for merchandising, labeling, and promoting library resources as directed.

· Implements quality assurance methods in programs presented in their location, including off-site locations as directed.

· Routinely provides direct customer service, occasionally in non-routine situations.

· Conducts outreach into the community as directed.

Resolves customer service issues, including dealing with law enforcement and first responders. Maintains a safe environment for staff and public.

Additional Info & Requirements

SPECIAL REQUIREMENTS:

· Intermediate knowledge of the principles of supervision and customer service.

· Knowledge of library integrated systems and library collection development.

· Ability to effectively communicate verbally and in writing.

· Ability to adapt to rapidly changing environments, including emergency situations.

· Ability to create and maintain effective working relationships.

· Ability to audit local budget.

· Maintains quality in programs presented in their location, including off-site locations as needed

If you applied for this position in May, you do not need to apply again.

HR Info

Jill Krantz, Employee Relations Manager

jill.krantz@jeffcolibrary.org

303 275-6167

Application must be made through NeoGov

Posted Jul 17, 2015