Job Description
- Direct and advise print-disabled patrons in their selection of recreational and informational reading materials by answering incoming phone calls and emails from patrons statewide and advising and disseminating general information to patrons.
- Address patron related paperwork such as patron applications, address changes and book requests. Initiate patron contact for various issues as needed.
- Assist on-site patrons with needs for new equipment, books, library registration and general information. This position resolves problems with applications; processes transfer patrons; orders inter-library loans and any other patron issue that might arise.
- Provide technical support for patron’s use of digital download of audio books, BARD Mobile and the web OPAC.
- Orchestrate the summer reading program.
- Support library outreach by attending events as needed.
- Other duties as assigned.
Additional Info & Requirements
Conditions of employment:
- All offers of employment are conditional to a successful background and references check.
- Please be advised that the CDE may choose to contact work references other than those listed on your application.
- Office hours are 8:00 a.m. to 5:00 p.m., Monday through Friday.
- Position is non-exempt and is eligible for compensatory time for additional hours beyond 40 worked within the week.
- Selected applicant is an employee at will.
- Direct deposit of paychecks is required.
- Smoking is not allowed in the State Office Building and is allowed only in designated areas outside the State Office Building.
- Selected applicant must comply with the Colorado State Board of Education’s Drug-Free Workplace policy.
- As required by the Immigration Reform and Control Act (IRCA), the selected applicant must verify, within 72 hours of employment, his/her legal right to be employed in the United States.
- 1 year experience developing library programing
- 1 year experience developing summer reading programs
- 1 year experience in customer service
- 1 year experience phone duty
- Ability to work under pressure with frequent interruptions
- Ability to work with diverse personalities
- Excellent demonstrated written and verbal communication skills
- Demonstrated attention to detail
- Demonstrated experience working with technology, spreadsheets and databases
- Ability to pass a background check
The Community
That All May Read - The Colorado Talking Book Library provides free library service to over 7,000 Coloradans of all ages who are unable to read standard print material due to visual, physical or learning disabilities whether permanent or temporary. CTBL provides audio, Braille and large-print books and magazines. We have a large volunteer program and Friends group that support the library in serving our patrons. This position works closely with two other reader advisers and most interaction with patrons is over the phone.
Website
https://myctbl.cde.state.co.us/
Human Resources / Job Listings
http://www.cde.state.co.us/humanresources/jobs
HR Info
Please email a completed Colorado Department of Education Employment Application, letter of interest, and resume to careers@cde.state.co.us with the Position# and Title in the subject line.
To obtain a Colorado Department of Education Employment Application, visit our website at http://www.cde.state.co.us/cdemgmt/HR/jobs.htm
All materials submitted should be current and specifically address the qualifications for this position.
Hard copies of application materials and application materials sent via mail or fax will not be accepted.