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Customer Relations Project Coordinator

TLC - The Library Corporation

1355 S. Colorado Blvd, Suite C-800

Application Deadline

Open Until Filled

Wages

Not Specified

Location

Denver, CO

Hours

40.00

MLS

Preferred

Minimum Education

Not Specified

Library Experience

Not Specified

Supervisory Experience

Not Specified

Type of Library

Other

This job is more than 3 weeks old or the application deadline has passed.

Job Description

The Customer Relations Project Coordinator is responsible for coordinating TLC CARL’s customer-related ILS offerings and interactions, working closely with the Customer Relations Manager to ensure customers’ ILS-related operational business needs are met.  The Customer Relations Project Coordinator plans and implements customer project and upgrade activities related to the CARL.X ILS system, while working with the Customer Relations Manager towards TLC-wide functions for support of the system's strategic planning, public relations and user community plans and priorities.  As part of the Customer Relations team, serves as TLC Customer Relations contact to library and TLC stakeholders and liaisons with Customer Support Team and Communication Manager & Marketing.

Responsibilities Include:

• Building a strong relationship with the Site’s primary and functional contacts

• Analyzing customer issues with the integrated library system; determining and implementing solutions

• Coordinate and formulate detailed plans for Site’s software upgrades

• Plan, develop and implements customer ILS-related projects and ensure satisfaction in set-up, timely delivery and ongoing use

• Maintain detailed documentation of customer discussions and problem resolutions

• Ensure that customers have online access to product information, user documentation and organizational announcements from the company’s website and user forums

• Travel to customer sites to evaluate and ensure that they are receiving quality customer services; travel is estimated at 10-15%

Additional Info & Requirements

• Ability to take initiative and work in a fast-paced, team-supported environment

• Skill in building and maintaining relationships and fostering cooperation across a broad network of library staff and stakeholders

• Thorough knowledge of problem solving techniques, particularly as they apply to large public library technical and service needs

• Ability to make decisions independently and gather resources to follow through on commitments made to customers

• Exceptional communication skills and demonstrated ability to create and present appropriate information to executive levels

• Ability to make effective decisions and be understanding and supportive of customers’ product needs

• Strong knowledge of library marketplace, industry and library operations.

The Community

About The Library Corporation: TLC is an equal opportunity employer offering competitive salaries and benefits and a congenial work environment. If you have the personal and professional skills for this position and want to work in a rapidly growing enterprise that uses the latest technologies, we invite you to send us your resume and salary requirements. This position will work with TLC CARL customer accounts which are supported out of the office in Denver, Colorado.

HR Info

Amy Hezel (ahezel@tlcdelivers.com)

• Interested parties should send a cover letter and resume to: Amy Hezel, Customer Relations Manager ahezel@tlcdelivers.com

Posted Aug 25, 2015