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Technology Specialist - 20 hours per week

The Denver Public Library

Central Library - Community Technology Center

Application Deadline

Apply By Sep 11th, 2015

Wages

$18.16 to $26.52 per Hour   Calculate

Location

Denver, CO

Hours

20.00

MLS

Not Specified

Minimum Education

High School (or Equivalent)

Library Experience

Not Specified

Supervisory Experience

Not Specified

Type of Library

Public

This job is more than 3 weeks old or the application deadline has passed.

Job Description

What You'd Do:

Staff a busy public service desk at the Community Technology Center (CTC) at the Central Library. Assist people of all backgrounds in using the Library’s public access computers and other technology. Answer a variety of technology-related questions for customers and other library staff. Assist customers with a wide range of technology needs including, but not limited to, basic computing skills, downloading music and creating documents. Work closely with staff and volunteers in the daily operations of the CTC. Communicate effectively with customers, staff, and administration. 

You Have:

Ability to provide excellent customer service. Ability to thrive working in an environment with constant public contact. Skill in demonstrating excellent interpersonal skills and sensitivity to the needs of a diverse customer group. Ability to embrace the challenge of learning new tools, software and technology. Knowledge of the Web, technology, online trends and popular culture. Skill in problem solving, negotiating and handling stressful situations in a positive manner. Skill in training people with varied skill levels. Skill in demonstrating innovation and flexibility. Skill in multi-tasking, prioritizing and working with attention to detail. Ability to bring a positive energy, excellent interpersonal skills, cultural sensitivity and a sense of humor to the workplace.  Ability to troubleshoot and accurately report technology problems. Ability to utilize PC reservation and print release systems, online calendaring and circulation software. Skill in interpreting, communicating and presenting information. Ability to pass a background check after the offer to hire has been made.

Two years of customer service experience.

Two years of technology support or training experience in a library (preferred, not required).

A high school diploma or equivalent.

Spanish language skills (preferred, not required). 

Other Things You Should Know:

The Community Technology Center(CTC) is the technology access and training hub for Denver Public Library. The CTC is located on the 4th floor of the Central Library and currently consists of a two technology classrooms, two one-on-one consultation rooms, a digital media lab, and a large public access computing area with 127 computers. In addition to offering a variety of technology classes at the Central Library, CTC staff also offer tech training at other DPL branches and local community organizations. 

The schedule will be determined by the needs of the department and WILL include evening and weekend hours.

Although the full salary range for this position is provided, starting salary is typically made at or near the range minimum. The City and County of Denver benefit package will be offered.

HR Info

Apply online at https://www.governmentjobs.com/careers/denverlibrary

Posted Aug 28, 2015