Job Description
1. Strive to create the best possible customer experience for patrons by embodying the Boulder Public Library Customer Service Philosophy in conjuction with shelving and maintaining all library materials and collections. Tasks include sorting and shelving in alphabetical or numerical order in designated sections of the Central branch library.
2. Operates and monitors the Automated Materials Handling System as materials are returned. Troubleshoots any mechanical or computer related issues. Determines and contacts the appropriate staff person when assistance is necessary. Assesses exceptions material and takes appropriate, corrective action to discharge these items.
3. Discharges library materials returned to the library. Identifies and separates materials for delivery to other branches of the Boulder Public Library System, Flatirons Library Constortium, and the Colorado Library Consortium.
4. Unpacks, discharges, processes holds, and sorts materials delivered from the branches of the Boulder Public Library System, Flatirons Library Consortium, and the Colorado Library Consortium.
5. Retrieves paged items for local requests, requests made by the Flatiron Consortium, Prospector libraries, MOBIUS libraries, SWIFT libraries, and inter-library loan requests. 6. Process reserved materials to be picked up by patrons or, to be delivered to other libraries.
7. Checks public areas for materials off the shelves. Collects materials and returns them to the appropriate shelves. Maintains order on shelves.
7. Identifies and separates returned materials needing repair and routes these items to the appropriate staff person or work group. 8. Prioritizes daily tasks and responsibilities and adapts and adjusts as needed to meet customer service expectations relating to the materials handling responsibilities. 9. Consistently demonstrates a professional, courteous and respectful attitude towards all patrons, in a variety of patron service situations. 10. Demonstrates a professional, inclusive, cooperative, team-oriented working relationship with staff, co-workers, and volunteers.
11. Other:
- Performs related duties as required to meet the needs of the city.
- Takes proper safety precautions to prevent accidents. Responsible for the safety of self, others, materials, and equipment. Uses all required safety equipment and follows all safety regulations, policies and procedures. Reports all accidents and damage to city property.
- Responsible for knowing and complying with all city and department policies; participating in professional trainings and development; and adhering to attendance and workplace attire policies.
Generally duties are listed from most to least critical or time consuming.
CITY VISION AND VALUES:The City of Boulder is committed to service excellence for an inspired future and the following values:
- Customer service - We are dedicated to exceeding the expectations of our community and our co-workers by demonstrating consistent and professional service with a solution-oriented approach
- Respect - We champion diversity and welcome individual perspectives, backgrounds and opinions. We are open-minded and treat all individuals with respect and dignity.
- Integrity - We are stewards of the public’s trust and are committed to service that is transparent and consistent with city regulations and policies. We are honorable, follow through on our commitments and accept responsibility.
- Collaboration - We are committed to organizational success and celebrate our shared dedication to public service. We believe community collaboration and the sum of our individual contributions leads to great results.
- Innovation - We promote a forward-thinking environment that supports creativity, calculated risks and continuous improvement. We embrace change and learn from others in order to deliver leading edge service.
The City of Boulder is a smoke and tobacco-free workplace.
ORGANIZATIONAL STRUCTURE:(1) TITLE OF IMMEDIATE SUPERVISOR: Materials Handling supervisor (2) TITLE(S) OF POSITIONS OVER WHICH THIS POSITION HAS DIRECT SUPERVISION: None
The Community
The mission of the Boulder Public Library is to enhance the personal and professional growth of Boulder residents and contribute to the development and sustainability of an engaged community through free access to ideas, information, cultural experiences and educational opportunities.
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