LibraryJobline

Job Description

Jefferson County Public Library (JCPL) strives to be the essential destination for all generations to connect, discover and create. We help to build an educated and vibrant community by providing equal access to information and opportunities for all. Everyone is welcome at JCPL; we meet patrons where they are, give them our full attention and strive to exceed expectations. Our core values include: Innovation, Accountability and Excellence. 

Work involves providing information to patrons in person, by phone, mail and via electronic means. Performs simple to moderately complex research activities; advises patrons on appropriate materials; locates materials through the use of manual and electronic databases in JCPL, other library systems, or other sources. Refers patrons to community resources and other appropriate resources for further information as necessary; and advises about on-line searching. Advises and instructs library patrons in using equipment necessary to access library resources. May present programming training or classes to the public; this positon will be required to do Storytimes both on or off site. May specialize in services to specific market segments (Children, Adults, Seniors).

ESSENTIAL DUTIES:

Employee will provide information, referral, and reader’s advisory assistance to patrons in person, by phone, mail and via electronic means. Will perform simple to moderately complex research activities; advises patrons on appropriate materials; locates materials through the use of manual and electronic databases in JCPL, other library systems, or other sources. Refers patrons to community resources and other appropriate resources for further information as necessary; and advises about on-line searching. May create content for the web or social media. Employee will address and resolve complaints from patrons or will forward to appropriate staff as necessary. Promotes and presents programs, classes, workshops both in the library and off site. Promotes programs to target audiences. Conducts library tours and community outreach. Provides library instruction and patron education to the public, individually and in groups. Suggests program needs. Under supervision, assists in the development and maintenance of instructional tools, databases and reader’s advisory materials. Routinely provides direct customer service. Assists with evaluating and maintaining the existing collection through recommending and weeding of materials.

Position must comply with laws governing patron privacy and confidentiality under CRS24-90-119, and the Code of Ethics of the American Library Association, as well as ADA governing public access to space and technology.

Additional Info & Requirements

QUALIFICATIONS:

Bachelor's degree or an equivalent of education and experience on a year for year basis. Experience in computer usage is required. Prefer someone with public library experience. Some direct customer service experience is required.

SPECIAL REQUIREMENTS:

Must be able to work some evenings, alternating weekends and minor holidays.


*Offer of employment contingent on criminal background check and education verification.*

The Community

The newly remodeled Golden Library is seeking a dynamic, customer-focused Patron Experience Associate. You’ve heard of “America’s Test Kitchen” – Golden Library is Jefferson County’s “Test Library” where we thrive on piloting new things – new technologies, cutting edge service design, innovative merchandising, and state-of-the-art early literacy tools. If you are forward-thinking, enjoy change, and enjoy serving the public, this job is for you!

HR Info

Jill Krantz, Employee Relations Manager

303 275-6167

jill.krantz@jeffcolibrary.org

Application must be made through NeoGov