Library Resources Manager (Library Administrator)

Boulder Public Library

Main Library

Application Deadline

Apply By Nov 9th, 2021

Wages

$60,112.00 to $90,168.00 per Year   Calculate

Location

Boulder, CO

Hours

40.00

MLS

Preferred

Minimum Education

Bachelor's Degree

Library Experience

Required

Supervisory Experience

Required

Type of Library

Public

This job is more than 3 weeks old or the application deadline has passed.

Job Description

Under the general supervision of the Public Services Manager, the Library Resources Manager for Boulder Public Library(BPL) oversees the coordination and delivery of shared system-wide resources for both the main library and for the library branches. The collaborative system-wide coordination of staff schedules, security services, and other shared resources helps to continuously improve library operations and enhance the library’s ability to provide a top-notch customer experience. This role works as an effective member of the Public Services division leadership team and the Patron Services team to ensure smooth library operations. 

This position ensures that system-wide resources are efficiently and consistently shared for service delivery across the system, manages security contract services, builds and coaches one direct report as well as supports other managers and division staff to oversee the library’s public services substitute program, coordinates building maintenance requests for the Main library, and evaluates workflows and identifies efficiencies in staffing and service delivery.  Work is performed with considerable independent judgment and initiative.

DUTIES AND RESPONSIBILITIES:

1.    Manages system-wide scheduling

  • Coordinates staffing and desk schedules in collaboration with other Public Services managers to ensure adequate frontline coverage.
  • Creates, publishes, and maintains public service (floor) staff schedules for assigned branch(es).
  • Responds to and resolves requests for leave and/or off-desk time in coordination with work group supervisors.
  • Uses scheduling software to share system-wide schedules and inform workgroups of desk coverage.
  • Encourages a culture of cross-workgroup coverage and flexible scheduling to ensure adequate coverage at all locations and to boost cross-training and increased communications.
  • Informs library leadership on feasibility of operating hour changes based on available staffing resources.
  • Stays informed on new and innovative scheduling tools and resources.

2.    Supervises Library Community Connector

  • Recruits, hires, trains, and develops Community Connector position, which focuses on connecting patrons experiencing homelessness with appropriate community resources. Holds employee accountable to effectively work with library team, solve problems, prioritize customer service, and embrace continual growth. Actively plans for succession.
  • Works as part of a team to implement projects and priorities in conjunction with report that aligns with library priorities and master plan objectives.
  • Clearly communicates directives to direct report and drafts processes and procedures as needed.
  • For this position: takes ownership of the customer experience; embraces innovation and experimentation; and finds new ways to create connections with the community and work with city and community partners.
  • Monitors and develops employee performance, including delivering constructive, timely feedback, coaching, providing opportunities for professional development, and completing mid-year and end-of-year performance reviews.
  • Handles discipline and terminations in accordance with organizational human resources practices.

3.    Oversees Library Specialist substitutes, in coordination with other Public Services managers

  • Assists supervisors and division managers in making informed staffing decisions, including hiring substitutes and temporary workers, based on scheduling needs.
  • Communicates with supervisors to review and approve substitute timesheets.
  • Coordinates timing and logistics for substitute hires and assists with training and on-boarding.
  • Works with library supervisors to develop and evaluate substitute performance to ensure their work conforms with customer service and team expectations.

4.    Oversees security contract services

  • Interviews, selects, and assists with training for security contract services.
  • Functions as the library’s main point of contact between the department and our security services contractor.
  • Assists contractor with library-specific training and orientation.
  • Communicates with contractor to determine scheduling/location needs and provide training/performance updates.
  • Works with library managers to coordinate and advise library and contractor on security topics related to enforcement of library rules of conduct and security services personnel.

5.    Coordinates and deploys shared system-wide resources

  • Coordinates building maintenance requests for the Main library with managers and supervisors, submits requests, and communicates with the Facilities team as needed.
  • Oversees library systems safety equipment, including ordering new and replacement equipment and supplies.
  • Handles system-wide program sponsorship requests twice per year.

6.    Demonstrates leadership in library operations

  • Actively participates at meetings and in committee work; works collaboratively to make continual progress toward realizing the workplan goals and improving the quality of library services.
  • Exemplifies attentive onsite leadership by modeling quality customer service behaviors which align with the library customer service model and city values and works desk up to 20-25% each week.
  • Leads with enthusiasm and excitement for providing a premium customer experience and creating a vibrant library.
  • Serves as Manager-on-Duty in coordination with other managers.
  • Fosters a culture of innovation and continuous improvement. Looks for efficiencies and ways to improve the customer experience.
  • Occasionally serves as on-call supervisor for branch libraries.
  • Maintains appropriate time management related to organizing and prioritizing work including e-mail management, returning phone calls, and other general administrative duties.

7.    Performs related duties as required by management to meet the needs of the City.  Takes proper safety precautions, anticipates unsafe circumstances and acts accordingly to prevent accidents.  Responsible for the safety of self, others, materials and equipment.  Uses all required safety equipment.

Benefits & Additional Compensation Info

At the City of Boulder, we provide competitive salaries and valuable benefits to our employees. Eligibility for benefits is determined by the employee’s position.

  • Retirement: One of the region’s best defined-benefit plans through Colorado PERA, more information at copera.org. Optional retirement plans include 401(k) and 457 plans
  • Life and Accidental Death & Dismemberment Insurance: Up to 1.5 times annual salary, depending on the employee group
  • Medical Insurance: Two medical options available through Cigna Healthcare
  • Dental Insurance: Two dental options available through Delta Dental of Colorado
  • Vision Insurance: Two vision options available through VSP
  • Voluntary Supplemental Benefits:
    • Accident, critical illness, and hospital indemnity
    • Legal assistance
    • Identity theft protection available through LegalShield
    • Pet insurance available through PetsBest
    • Additional life Insurance for yourself and dependents available through The Standard
  • Employee Assistance Program: Confidential resources and secure tools to help employees or guide them through difficult times
  • Leave Programs: Vacation leave, paid parental leave, sick leave, emergency leave and more
  • Holidays: Nine full-day and two half-day paid holidays
  • Well-Being Program: Recreation center passes, wellness education, training classes, wellness challenges, insurance premium discounts, and more!
  • Other Benefits: Short-term and long-term disability, flexible spending plan choices, health savings accounts, free transportation passes and more!
  • Discounts: Special savings on various purchasing or services such as childcare, fitness facilities, computers, phone plans, home and auto insurance, financial services and more!
  • More information can be found here

Additional Info & Requirements

REQUIRED MINIMUM QUALIFICATIONS:

Bachelor’s degree and a minimum of two years’ experience in library management and customer service.  A minimum of two years of supervisory experience and experience conducting performance evaluations.  An equivalent combination of experience and education will be considered.  Demonstrated excellence in organizational skills, ability to set priorities, multi-task and perform complex assignments under time constraints.  Have and maintain acceptable background information, including criminal conviction history. 

DESIRED QUALIFICATIONS – In addition to the required minimum qualifications:

Master’s degree in Library Science. Experience working in a team management environment.  Spanish language skills and/or experience working with patrons from a variety of ethnic and cultural backgrounds.

Leadership competencies:

As a leadership position within the City’s Management Team, the Library Resources Manager is expected to have and utilize the following competencies:

  • Customer Focus:  The ideal candidate demonstrates a dedication to excellent internal and external customer service.
  • Directing Others:  The ideal candidate demonstrates a commitment to and experience in principles of organization development, including team building, continuous improvement, and change management; establishes clear directions and objectives; addresses problem performance by delivering timely and firm coaching and direction.
  • Peer relationships:  The ideal candidate demonstrates a proven ability to model positive attitude, excellent interpersonal skills, cultural sensitivity, and a sense of humor in working with others.
  • Process Management: The ideal candidate demonstrates creativity and flexibility in the implementation of library services by identifying opportunities to improve efficiency; best practices for output measurement, and organizing a variety of resources, personnel and activities to accomplish goals. 
  • Priority setting:  The ideal candidate possesses excellent planning skills and the ability to prioritize work independently; eliminates obstacles or unproductive practices; and utilizes his/her time and that of direct reports on important tasks.

The Community

The City of Boulder is a great place to live, work, grow and play.

With over 300 miles of dedicated bikeways and more than 150 miles of hiking trails, Boulder values active lifestyles and access to nature. Forty-six thousand acres of protected land provide open space for passive recreation, natural environments, and a green belt around the city.  With world class restaurants and art and music venues, The City of Boulder values diverse culture. 

Respect is one of our five City Values (including Customer Service, Collaboration, Integrity and Innovation) and we are committed to equity, diversity and inclusion. We celebrate and support our differences across all spectrums, including but not limited to ethnicity, gender, age, disability and sexuality. Through our focus on Racial Equity, our employee benefits, and the many programs resources we offer our staff, we continually strive to weave respect for one another into the fabric of our organization.

Add your voice and talents to the City of Boulder and help us grow in service excellence for an inspired future.

HR Info

Agency

City of Boulder

Address

1136 Alpine Ave

Boulder, Colorado, 80304

Posted Oct 26, 2021