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Job Description

1. Works on the public service desks providing reference service to walk-ins, over the phone, via email, and instant messaging 2. Assists and instructs patrons through material and on-line searches, computer software applications, reference/in-depth research, community referrals, and outside sources/collections 3. Provides in-depth assistance and information about the library’s services and procedures 4. Searches a variety of reference resources 5. Provides readers’ advisory services 6. Manages specialized collection materials for PPLD’s teenaged population 7. Manages specialized services for PPLD’s teenaged population 8. Serves as a liaison with community groups and provides outreach to communicate services and programs 9. Maintains confidentiality in all patron and staff interactions 10. Promotes library services through tours, demonstrations, talks, and displays 11. Uses computers, printers, microform machines, TTD, fax, CD ROM and other business machines 12. Assesses patron needs and provides pertinent materials in an organized fashion (including bibliographies, fact sheets, pathfinders, etc.) 13. Serves as the “person in charge” in the absence of the Adult Services Manager/Supervisor 14. May direct merchandising activities (i.e., displays, bulletin boards, etc.) 15. May provide support and direction for Information Services Specialists who maintain on-line community databases 16. May organize and conduct projects related to departmental goals and needs 17. Performs other job-related duties and projects as assigned

Additional Info & Requirements

1. Education: Requires a Masters degree in Library Science (MLS) or a Masters degree in Library and Information Science (MLIS) 2. Experience: Requires a minimum of three years of professional experience working in a public library and a minimum of one year of supervisory experience. 3. Preferred experience: Prefer experience working with teenagers. 4. Other: Requires excellent communication skills, the ability to work in a team environment, a “whatever it takes” work ethic, and an excellent customer service attitude 5. Requires two essay responses as noted in "Application Requirements" below. You may also view full job details at www.ppld.org. OTHER: 1. Advanced knowledge of library practices, procedures, and materials 2. Ability to promote library resources and programs 3. Ability to organize and maintain specialized files and databases 4. Advanced proficiency with computer applications, databases, and demonstrated skills using Microsoft Office software applications 5. Ability to research and gather information on trends and resources in the library field 6. Ability to follow verbal/written instructions 7. Possess good verbal and written communication skills 8. Ability to work independently without close supervision; ability to plan, organize, and execute job assignments 9. Ability to conduct effective patron interviews to determine user needs 10. Ability to instruct patrons in library resources 11. Ability to represent the library district with tact and courtesy 12. Ability to exhibit sound professional judgment and demeanor in all public interactions 13. Ability to think and act appropriately under pressure while serving on the public desk 14. Ability to work on a team, have a "whatever it takes" work ethic, and have an excellent customer service attitude

The Community

With its 12 branches and 2 mobile libraries, Pikes Peak Library District serves the 500,000+ residents of El Paso County, which is nestled at the base of beautiful 14,110' Pikes Peak.

HR Info

1. A PPLD job application is required for all vacant positions. Obtain a printable application at www.ppld.org 2. In order to be considered as a qualified applicant for this position, you must write and submit two typed and double-spaced essays (300 - 350 words per essay) in response to each of the following questions: a. “Why should Pikes Peak Library District offer outreach services to teenagers? In your response, please include your experiences working with teens.” b. "What specific skills and talents would you bring to this position that would distinguish you from the other applicants?" Applications that are submitted without the above requested essays will not be considered for this position. Include these paragraphs with your other PPLD job application materials 3. Mail completed PPLD job application, cover letter and resume, two essay responses, and names, phone numbers and email addresses of three professional references to: East Library HR Office, 5550 N. Union Boulevard, Colorado Springs, CO 80918