The Patron Services Technician performs a variety of patron contact duties including: actively assisting patrons with finding library materials and with using the catalog, assisting patrons with self-directed activities, handling all circulation duties, shelving library materials, and maintaining displays. Patron Service Technician staff members are usually the first point of contact for patrons and exhibits excellent customer service while performing all work duties. Work is performed under general supervision.
EXAMPLES OF DUTIES:
• Demonstrates effective public service skills, and an understanding of public library operations. Supports “patron first” practices. Proactively seeks to assist patrons with finding items. Circulates the library floor regularly while performing other work duties to actively assist patrons with their requests.
• Demonstrates tact and professionalism in all face-to-face patron communications. Provides accurate informational and directional assistance to patron inquires.
• Provides assistance to patrons with catalog inquires, all self-directed transactions, including self-checks and offers Reader’s Advisory assistance to patrons, as needed.
• Proficiently handles all circulation duties, including desk opening and closing procedures, use of all patron and circulation forms, patron fines and daily receipts.
• Proficiently handles the circulation functions of the libraries integrated system including log-in, check-in, check-out, placing holds and trace functions, collecting fines, searching patron database, patron registration, and issuing library cards. Performs these functions efficiently with a minimum of errors.
• Handles phone customer service transactions, demonstrating the utmost professionalism in all patron communications.
• Assists adults and youth with computer transactions as needed. Connects patrons with reference needs with Reference and Youth Departments for assistance.
• Consistently shows a professional, courteous and helpful attitude towards all patrons, in a variety of patron service situations.
• Performs collection maintenance duties, including maintaining displays and grooming shelves, as required.
• Assists with all circulation functions as needed, including shelving of library materials.
• Creates positive experiences for library patrons by effectively and efficiently performing job tasks; presents a positive image of the library in attitude, communications and appearance while performing duties in both the public and staff areas.
The pioneer spirit, accompanied by the beauty of the mountains, foothills and plains, is gloriously evident in Douglas County. The County’s strength, as the centerpiece of the Denver/Colorado Springs development corridor, is a perfect blend of quality lifestyle and business environment. Through engagement, education, and entertainment, Douglas County Libraries transforms lives and builds community, and is a passionate advocate for literacy and lifelong learning. Douglas County Libraries, **USA's #1 Library (Hennen American Public Library Ratings, 2009, 2010),** is a major contributor as to why Douglas County has been nationally recognized as a great place to live, work and raise a family.
High School diploma or GED equivalent required.
Bachelor’s degree or Associate’s degree is preferred.
Two years of previous public library or bookstore experience is required.
KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
• Must possess excellent customer service skills and be a self-starter.
• Must be able to provide efficient and courteous patron service towards a diverse patron population.
• Library shelving and circulation experience is required. Experience with maintaining merchandise displays is strongly preferred.
• Requires ability to handle patron complaints and handle difficult situations involving patrons.
• Requires the ability to work under periods of occasional stress resulting from peak periods of patron service requests.
• Must have the ability to work as an effective team member and work independently to complete work assignments as assigned.
• Must have the ability to learn and become proficient in skills, functions and technologies required to perform job duties, working effectively independently or cooperatively as part of a team, maintaining effective working relationships to complete assigned tasks and accomplish job responsibilities.
• Must communicate effectively using English. Must read, write and understand English at a level appropriate to the position.
• Computer Skills: Must demonstrate competency in computer use including internet, email, Microsoft Office Products (or equivalent). Keyboard skills required at an equivalent of typing 35 words per minute with minimal errors. Must be able to learn and become proficient with equipment and software programs as required to effectively and efficiently perform assigned duties.
• Physical Abilities: Must have the physical ability, stamina, mobility and manual dexterity to: Stand, walk, bend to floor level, reach to a height over 70 inches, read a minimum 8 point font, and work at computer workstations, frequently. Handle materials, push/pull loads with a force of up to 35 pounds, carry 15 pounds, lift up to 35 pounds, grip up to 15 pounds, kneel, squat and climb, on a regular basis. On a limited basis, tolerate residual smoke, dust, mold or foreign substances on materials.
Apply via our online application system at DouglasCountyLibraries.org. Hand delivered, mailed or emailed applications and resumes will not be accepted. EOE.
Online applications only accepted.
Our web site: http://www.douglascountylibraries.org/