The Member Services Consultant is responsible for all member relations activities for an assigned geographic region of the U.S. This regionally-based position establishes, develops, and manages relationships with member libraries, groups and associations to ensure and preserve member participation, knowledge and satisfaction of the cooperative in order to achieve annual member engagement goals and objectives.
The primary focus is to conduct member site visits, participate in regional and local conferences, lead and manage local and national member events, and develop programming to establish and endorse an institution’s sense of membership.
The Member Services program is actively involved in communications with members, and translating the vision, goals, and short and long range strategies into the appropriate message for that locale, member type, or staffing level that will serve to encourage and ensure membership growth, retention, and increase participation in cooperative activities.
Location Open to: TX, CO, NM, KS, OK, MO, KY, TN, LA, AR
In partnership with the Executive Director, develops and manages plans for optimal member engagement within a defined region of the U.S.
Executes plan by conducting required number of on-site visits to member libraries, groups and other key accounts; engages with members at the local and regional levels through events, conference programs, and other activities that deepen the understanding of the value of membership, and increase member engagement and participation in the cooperative.
Leads the planning, development and implementation of member events and programming in the region utilizing personal expertise, guest speakers, partners, and OCLC staff speaking on diverse topics related to OCLC and/or library practices.
Develops program proposals for state, regional, national conferences to highlight and showcase member contributions, activities or OCLC service offerings.
Work directly with member library staff and OCLC staff to ensure member satisfaction and retention, and managing follow-up activities in response to member needs, questions or requests.
Collaborates with and contributes to other OCLC member-facing teams including sales, product management, research, support, marketing, etc., to facilitate member engagement and increase internal knowledge by communicating results and findings from member interactions and activities through established reporting mechanisms.
MLS or related degree
5 years experience in professional library position or industry-related position of equal responsibility.
Strong knowledge of library marketplace, industry or library operations.
Excellent and demonstrable public speaking, writing, interpersonal and relationship-building skills.
Extensive travel required
Anita Cory - firstname.lastname@example.org
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