Are you flexible, friendly and interested in learning and teaching others about technology? We are looking for two part-time benefitted Patron Services Associates to staff our reference desk, interact with patrons and also be involved with teaching technology classes. We are looking for individuals with excellent customer service skills, an interest in technology and a passion for public service.
The Patron Service Associate works in partnership with other employees, departments/divisions, external entities, and the public in delivering effective and innovative services. Provides holistic services to internal and external customers by seeking ways to integrate programs or services provided by other departments, divisions, and external entities.
(Persons hired in this position must be able to perform all the essential tasks required by the position. The following statements are illustrative of the essential functions of the job and do not include other nonessential or peripheral duties that may be required. Broomfield retains the right to modify or change the duties or essential and additional functions of the job at any time without notice.)
Works primarily at public service desk:
Greet and welcome the public. Provide customer assistance in person or on the phone. Interview patrons and determine information needs; assist patrons in the use of library catalog, databases and resource materials; answer basic reference questions using print and electronic resources; recommend book and other library materials; take inter-library loan requests, meeting room inquiries, and keep statistics. Respond to and resolve routine customer needs that may include location of materials; information regarding library services or programs; interpretation of library policy; instruction in the use of the library catalog, Internet computers & accompanying software and other equipment such as copy machine, microform reader or audio-visual equipment. Set up equipment including sound system, multimedia projector, laptop configuration, TV/DVD/VHS for meetings or events. Refer patrons to other staff as appropriate. Maintain confidentiality of all patron data and information.
Assist librarians in collection development and maintenance as needed including weeding, shifting and shelving materials. Assist in maintaining the library areas to include straightening, picking up materials, organizing, re-shelving, or shelf reading. Take proper safety precautions, anticipate unsafe circumstances, and act accordingly to prevent accidents. Use all required safety equipment. Perform related duties as assigned.
Training - Bachelor’s degree from an accredited college or university.
Experience - One year experience in library work or a closely related field requiring extensive public contact in person and on the phone. Position in Young Adult includes a preference for experience working with teens including any library programming. Position in Children’s Services includes a preference for experience working with children and families, including library programming.
Any equivalent combination of training and experience that provides evidence that the applicant possesses the Necessary Applicant Traits.
Requisition #2013-00285. Patron Services Associate at $17.25/hour. Applications must be submitted on-line by 5 p.m. January 8, 2014 to be considered further. Two part time benefited positions within the Library. One position is scheduled for 28 hours per week the other position is scheduled for 32 hours per week. Positions will primarily work at the reference desk and will be involved in teaching technology classes.
This class consists of technical and complex sub-professional library work in any one or more of the following areas: Reference, Young Adult, Children’s, or Cataloging. The incumbent works in partnership with other employees, departments/divisions, external entities, and the public in delivering effective and innovative services. Provide holistic services to internal and external customers by seeking ways to integrate programs or services provided by other departments, divisions, and external entities.