Job is Expired Patron Services Supervisor

High Plains Library District / Riverside Library (under construction) Evans, CO

Job deadline Open Until Filled   Job salary $45,837.00 to $62,015.00 per year   Job type of library Public   This job is located in Colorado Colorado

Job Description

Patron Services Supervisor

Grade: 46

FLSA Classification: Exempt

Department: Patron Services

Supervisor: Library Manager

Supervises: Library Associate

Revised: 09/09/2007


Supervises daily operations and staff in a department, provides reference/information services, and plans and conducts programming.

Major Duties and Responsibilities:

20% - SUPERVISION OF DAILY OPERATIONS – Supervises daily operations by getting information and making sense of it, communicating information to staff, organizing resources and making decisions in order to ensure the proper functioning of the operational unit. E

15% - STAFF PERFORMANCE MANAGEMENT – Sets performance objectives for staff; observes and documents performance; recognizes, rewards and disciplines performance; trains staff; and recommends adjustments to pay in order to manage the pay and performance of staff.

10% - STAFF SELECTION – Selects staff by interviewing candidates for vacant positions, assessing qualifications, and recommending for hire the candidate that most closely meets the desired qualifications at a starting wage reflective of the hiring strategy and overall staffing plan for the operational unit. E

5% - BUDGETING – Identifies resources needed to provide services, forecasts expenses to provide the services, recommends the annual cost of providing the services, and monitors expenditures throughout the year in order to recommend and maintain department budget. E

15% - PATRON ASSISTANCE – Assists patrons in the use of library materials and technology by guiding them in searching the catalog and stacks, accessing databases, and navigating the Internet in order to locate resources in the collection and on the World Wide Web; provides customer relations by resolving complaints in order to assist patrons with information about library services. E

10% - INFORMATION NAVIGATION – Locates requested materials and information sources by using the electronic catalog to identify call number location and checking the shelf for availability and placing holds for materials checked-out or available from other branches or systems in order to satisfy patron requests for library materials and information. E

15% - CIRCULATION – Assists patrons with checking out and renewing materials; issues and updates library cards; and follows procedures for fines and over-dues; processes holds; checks in materials and sorts and routes the materials to their proper location in order to assist patrons with borrowing of materials. E

10% - OTHER DUTIES – Plans informative and entertaining programs, weeds and discards items, prepares statistical reports, ensures accurate patron information in ILS, chairs committees, and assists Library Manager in order to ensure the smooth operation of the branch. E

Minimum Requirements:


Master of Library and Information Science


One to Three years of similar library and/or supervisory experience

District Success Factors:

Focuses on the customer


Contributes to a positive work environment

Strategic thinking

Pursues personal development

Continuous improvement

Takes pride in the workplace

Emotionally intelligent


Knowledge of public library operations


Job Success Factors:

Knowledge of public library goals, policies and services

Knowledge of library technology

Skill in customer relations including dealing with difficult patrons and volatile situations

Skill in supervision

Knowledge of the principles, methods, and practices of professional library science and supervision

Knowledge of reader interest levels and group and community interests

Knowledge of professional library literature, multi-media, and library technology

Knowledge of the principles, practices, theory and applications of public personnel management

Knowledge of print and online reference resources

Skill in customer relations

Skill in supervision

Skill in oral and written communication

Skill in Horizon

Skill in Windows, Word, Internet Explorer, and Outlook

Able to model expected employee behavior

Able to budget and plan

Able to organize, supervise, and evaluate the work of paraprofessional staff

Able to analyze issues and make informed recommendations

Able to operate various office equipment including copiers

Physical Success Factors:

Able to push a fully loaded book-cart weighing up to 200 lbs.

Able to lift 50 lbs.

This Job Description is not a complete statement of all duties and responsibilities comprising this position.

Required Education

  • Master's Degree


Library Website:

Masters Degree in a Program of Library and Information Science

Not specified

Salary Wage Calculator $45,837.00 to $62,015.00 per year

Hours per week







Vacation/Holiday Leave

Date Posted

April 22nd, 2014

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