Job is Expired Patron Services Supervisor - 1415

High Plains Library District / Carbon Valley Regional Library, Firestone, CO

Job deadline Open Until Filled   Job salary $45,837.00 to $62,015.00 per year   Job type of library Public   This job is located in Colorado Colorado

Job Description

Patron Services Supervisor - CVRL

Pay Grade: 46
Compensation/Benefits: $45,837 - $62,015 / year; plus full-time benefits
FLSA Classification: Exempt
Hours: Some days, evenings and weekends
Location: Carbon Valley Regional Library; Firestone, Colorado
Supervisor: Library Manager
Supervises: Page Supervisor, Library Associates
Application Deadline: Open until filled

Supervises daily operations and staff in a department, provides reference/information services, and plans and conducts programming.
Major Duties and Responsibilities:
20% - SUPERVISION OF DAILY OPERATIONS – Supervises daily operations by getting information and making sense of it, communicating information to staff, organizing resources and making decisions in order to ensure the proper functioning of the operational unit.  E
15% - STAFF PERFORMANCE MANAGEMENT – Sets performance objectives for staff; observes and documents performance; recognizes, rewards and disciplines performance; trains staff; and recommends adjustments to pay in order to manage the pay and performance of staff.
10% - STAFF SELECTION – Selects staff by interviewing candidates for vacant positions, assessing qualifications, and recommending for hire the candidate that most closely meets the desired qualifications at a starting wage reflective of the hiring strategy and overall staffing plan for the operational unit.  E
5% - BUDGETING – Identifies resources needed to provide services, forecasts expenses to provide the services, recommends the annual cost of providing the services, and monitors expenditures throughout the year in order to recommend and maintain department budget.  E
15% - PATRON ASSISTANCE – Assists patrons in the use of library materials and technology by guiding them in searching the catalog and stacks, accessing databases, and navigating the Internet in order to locate resources in the collection and on the World Wide Web; provides customer relations by resolving complaints in order to assist patrons with information about library services.  E
10% - INFORMATION NAVIGATION – Locates requested materials and information sources by using the electronic catalog to identify call number location and checking the shelf for availability and placing holds for materials checked-out or available from other branches or systems in order to satisfy patron requests for library materials and information.  E
15% - CIRCULATION – Assists patrons with checking out and renewing materials; issues and updates library cards; and follows procedures for fines and over-dues; processes holds; checks in materials and sorts and routes the materials to their proper location in order to assist patrons with borrowing of materials.  E
10% - OTHER DUTIES – Plans informative and entertaining programs, weeds and discards items, prepares statistical reports, ensures accurate patron information in ILS, chairs committees, and assists Library Manager in order to ensure the smooth operation of the branch.  E
Minimum Requirements:
Education:  Master of Library and Information Science
Experience: One to Three years of similar library and/or supervisory experience
District Success Factors:
Focuses on the customer
Contributes to a positive work environment
Strategic thinking
Pursues personal development
Continuous improvement
Takes pride in the workplace
Emotionally intelligent
Knowledge of public library operations
Job Success Factors:
Knowledge of public library goals, policies and services
Knowledge of library technology
Skill in customer relations including dealing with difficult patrons and volatile situations
Skill in supervision
Knowledge of the principles, methods, and practices of professional library science and supervision
Knowledge of reader interest levels and group and community interests
Knowledge of professional library literature, multi-media, and library technology
Knowledge of the principles, practices, theory and applications of public personnel management
Knowledge of print and online reference resources
Skill in customer relations
Skill in supervision
Skill in oral and written communication
Skill in Horizon
Skill in Windows, Word, Internet Explorer, and Outlook
Able to model expected employee behavior
Able to budget and plan
Able to organize, supervise, and evaluate the work of paraprofessional staff
Able to analyze issues and make informed recommendations
Able to operate various office equipment including copiers
Physical Success Factors: 
Able to push a fully loaded book-cart weighing up to 200 lbs.
Able to lift 50 lbs.
This Job Description is not a complete statement of all duties and responsibilities comprising this position.

Description of Community

Our Mission

Connecting communities to information, inspiration and entertainment for life.

Our Vision

To build a solid reputation, increase overall participation and unite residents by being so connected to our communities that the library:

  • Becomes everyone's first and best choice for life long learning.
  • Is seen as a necessary and important community asset.
  • Is a community destination and gathering place.

Our Values

These values help clarify the principles that guide the High Plains Library District. As trustees, administration, and staff of the High Plains Library District, we are committed to fulfilling our mission and vision while upholding the following values.

Our Customers

  • Are treated with dignity, respect, and consideration.
  • Receive an exceptional level of personal customer service.
  • Are provided with a variety of library materials that reflect the communities' interests and values.
  • Have access to up-to-date technology and receive assistance in using that technology.
  • Enjoy a variety of quality programming for all ages.
  • Have a positive library experience every time they visit.

Our Facilities:

  • Are modern, clean, and well maintained.
  • Provide and utilize up-to-date technology.
  • Are open and available to all people regardless of age, gender, sexual orientation, or physical limitations.
  • Are inviting, comfortable and friendly.
  • Serve as a local gathering place.

Our Staff:

  • Uphold the principles of the First Amendment to the Constitution of the United States of America- the freedom to read, view, speak and hear.
  • Is committed to instilling a love of reading.
  • Are professional and reliable information catalysts.
  • Will make every effort to be available to you whenever and wherever you need us.
  • Seeks solutions to problems in a positive, productive manner.
  • Works as a team to provide an exceptional level of service to all customers.
  • Continues to learn and grow professionally in an effort to better serve you by taking advantage of classes, workshops, and seminars offered by the High Plains Library District, State/National Library Associations, and other agencies.
  • Sees the High Plains Library District as an employer of choice; one that provides fair compensation, competitive benefits, and a flexible schedule that leads to a healthy work / life balance.

Our Community:

  • Benefits from partnerships between High Plains Library District and other local agencies that support reading, education, and literacy.
  • Enjoys the talents, abilities and contributions of High Plains Library staff at community-related activities.
  • Is aware of and appreciates the programs and services offered by the High Plains Library District.
  • Supports the High Plains Library District by contributing to its Foundation.
  • Feels enriched by the presence of the High Plains Library District.

Required Education

  • Master's Degree

Experience (years)

Required Preferred
Supervisor 1 3
Professional 1 3
Library - -

Language Skills

  • Spanish is Preferred

Other Required/Preferred Skills & Experience

Minimum Requirements:
Education:  Master of Library and Information Science
Experience: One to Three years of similar library and/or supervisory experience

Application Requirements

For more information regarding open positions and to apply online, please visit our website at

HR Contact Information

Human Resources 970-506-8590


High Plains Library District website:

Masters Degree in a Program of Library and Information Science

Not specified

Salary Wage Calculator $45,837.00 to $62,015.00 per year

Hours per week







Paid Sick
Vacation/Holiday Leave

Date Posted

May 16th, 2014

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