Job Description
This position directs and advises print-disabled patrons in their selection of recreational and informational reading materials by answering incoming phone calls from patrons statewide and advising and disseminating general information to patrons. On-site patrons are assisted with needs for new equipment, books, library registration and general information. This position resolves problems with applications; processes transfer patrons; orders inter-library loans and any other patron issue that might arise. Letters advising clients of the status of their accounts are also generated. This position will also do authority work on series information in catalog records. This is a very busy library with numerous walk-in clientele and heavy phones.Additional Info & Requirements
CLASS CODE: G3C2TX POSITION NO: 178 JOB LOCATION: 180 Sheridan Boulevard – Southwest Denver Permanent, Full time Appeal Rights: Your application will be reviewed by a qualified Human Resource Specialist to determine if you meet the minimum requirements. If your application is rejected, you may contact our office at the number on the reject letter within five days of receipt to discuss the rejection. If you still do not agree with our decision regarding your qualifications, you have the right to have your application rejection reviewed by the State Personnel Director. A request for a Director’s review must be submitted on the standard appeal/dispute form found on the State of Colorado website at http://www.colorado.gov/dpa/spb/Appealdispute0207fillableposted.doc .Your request for a Director's review must be received in the State Personnel Board's office within 10 days from your receipt of the reject letter. To request a review, you must include: 1) the job title; 2) the agency involved; 3) the name of the agency representative with whom you discussed your rejection; 4) date(s) of the conversations; 5) the specific issue being contested; 6) the reasons you believe the decision to reject your application was arbitrary, capricious, or contrary to rule or law. Direct your request to: State Personnel Board, 633 17th Street, Suite 1320, Denver, CO 80202 YOU MUST BE A RESIDENT OF COLORADO TO APPLY. THE STATE OF COLORADO IS AN EQUAL EMPLOYMENT EMPLOYER. One year of general library experience including typing, ordering, preparing, shelving and maintaining library materials and patron contact AND six months of receptionist/telephone experience. Spreadsheet/database experience is also required. Successful candidate must have excellent customer service and interpersonal skills.HR Info
Submit a cover letter and a Colorado Department of Education Employment Application to the Colorado Department of Education, Human Resources Unit, 201 E. Colfax Ave., Room 501, Denver, CO 80203 or fax to 303.866.6318 by the closing date and time of 4:00 p.m., Tuesday, July 24, 2007. A Colorado Department of Education Employment Application may be obtained by accessing our website at http://www.cde.state.co.us/cdemgmt/HR/jobs.htm IMPORTANT INFORMATION: Cover letters and applications are part of the selection process and will be reviewed to determine if the minimum requirements of the position have been met. Requirements of this position must be specifically addressed. Attach additional pages if necessary to fully explain your experience and accomplishments. Resumes will not be accepted. NOTE: If the cover letter and a completed Colorado Department of Education Employment Application have not been submitted and/or if the minimum requirements of the position have not been met, you will not be considered for this position. Any application other than a Colorado Department of Education Employment Application will not be accepted. The appropriate documents must be received by the deadline date and time to be considered for this position. Postmarks will not be accepted.