Job Description
Main Campus, Tucson Appointed Professional, Full-Time; Exempt; Permanent
We are seeking an enthusiastic and dedicated individual to lead the library’s technology infrastructure and help desk services with a future-looking perspective and focus on the user experience. The Associate Director for the library’s User Experience (UX) Department will oversee the library’s technology operations, specifically focused on our server, network, and production infrastructure as well as workstation and user support (help desk), which will include analyzing server and workstation support services, identifying problem areas, and proposing solutions to enhance quality of service as well as leading the library’s efforts to adopt cloud-based computing approaches where appropriate, including the development of DevOps approaches, enabling developers and system administrators to best coordinate their efforts.
The ideal candidate should have clear evidence of collaborative leadership skills and impeccable integrity as well as excellent interpersonal skills with the ability to work in a highly collaborative and inclusive environment, one that values and leverages the benefits of diverse perspectives. In addition, he/she should have successful project management experience, including managing complex technology projects with multiple stakeholders, as well as excellent communication (both verbal and written), collaboration, and facilitation skills.
User Experience Department (UX): The library’s User Experience department provides leadership in the design and execution of how our users experience the library, both virtually and physically. UX brings together expertise in user experience and instructional design, along with the library’s IT expertise and staff, and supports the library’s mission through its combined expertise and responsibilities with technology support and development, usability and user experience, and oversight of the library’s web presence.
UX works closely with other departments throughout the organization to understand library user and staff perspectives, as partners in the design and implementation of optimal user experiences.
University of Arizona Libraries: Why work at the University Libraries? http://www.library.arizona.edu/about/employment/why.
Salary/Benefits: DOE/annually plus full benefits. Outstanding UA benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; UA/ASU/NAU tuition reduction for the employee and qualified family members; state and optional retirement plans; pre-tax savings plans; access to UA recreation and cultural activities; and more!
Additional Info & Requirements
Minimum Qualifications:
- At least five years of experience leading, supervising, coaching, and mentoring information technology personnel.
- Demonstrated expertise and experience with server architecture design and administration.
- Demonstrated understanding of IT security issues and practice.
- Expertise and experience with AWS services and DevOps approaches.
- Experience managing technology budgets.
Preferred Qualifications:
- Bachelor’s degree in computer science, information science or related discipline.
- At least ten years of experience leading, supervising, coaching, and mentoring information technology personnel.
- Knowledge of and experience with typical library technology stack (e.g. Millennium integrated library system, Illiad, EZProxy, Rosetta).
- Experience administering both Linux and Windows server environments.
- Project management experience, including managing complex technology projects with multiple stakeholders.
- Experience using technology project management tools (e.g. Redmine).
- Experience managing information technology personnel in an academic setting.
- Demonstrated understanding of the value of user experience.
- Knowledge and/or experience with software development processes.
- Knowledge and/or experience with ITIL.
The Community
Discover the University of Arizona...a great place to work! The University of Arizona is nationally recognized for outstanding teaching, innovation research and far-reaching service. Our beautiful campus in Tucson and our culturally diverse students and employees make the University of Arizona an exciting place to work and learn. The University of Arizona has been ranked on Forbes 2015 list of America’s Best Employers in the United States and has been awarded the 2015 Work-Life Seal of Distinction by the Alliance for Work-Life Progress! For more information about working at the University of Arizona, please see http://employment.arizona.edu/.
As a full-time employee you are eligible for comprehensive benefits, including: outstanding health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; UA/ASU/NAU tuition reduction for the employee and qualified family members; state and optional retirement plans; access to UA recreation and cultural activities; and more!
See what positions we have for you at: http://www.library.arizona.edu/about/employment/index.html.
HR Info
Open Until Filled. First Review Date: 11/30/15. See full posting and apply at: http://uacareers.com/postings/6630, Job #A20414. Complete an application form and be prepared to attach a resume and letter of interest that describes how your experience and qualifications are fitting for this position. Submittal of your application materials before the first review date guarantees consideration for the position. Application materials mailed/emailed to the department will not be accepted. For questions regarding the application system contact: 520-621-3662; TDD 621-8299 (M-F 8-5). For questions about the Libraries or status of the posting, contact Ellen Lawrence, Library – HR at 520-626-5971 or elawren1@email.arizona.edu. The University of Arizona is an Equal Employment Opportunity/Affirmative Action Employer - M/W/D/V.