Public Services Specialist

Pikes Peak Library District

Penrose Library

Application Deadline

Apply By Dec 6th, 2015

Wages

$14.45 per Hour   Calculate

Location

Colorado Springs, CO

Hours

25.00

MLS

Not Required

Minimum Education

Bachelor's Degree

Library Experience

Preferred

Supervisory Experience

Not Specified

Type of Library

Public

This job is more than 3 weeks old or the application deadline has passed.

Job Description

  1. Provides excellent customer service and maintains a courteous, positive image of the library when interacting with patrons and staff.
  2. May explain circulation policies and procedures to patrons; answers questions regarding library records. 
  3. Maintains confidentiality in all patron and staff interactions
  4. Will work 18 hours on public desks providing information service to walk-in and telephone patrons.
  5. Assists and instructs patrons through material and on-line searches, computer software applications, community referrals, and outside sources/collections.
  6. Provides general assistance and information about the library’s services and procedures.
  7. Promotes library services through tours, demonstrations, talks and displays.
  8. May provide support for specialized projects, services, programs, and activities related to divisional goals and needs.
  9. May troubleshoot basic computer and office equipment problems.
  10. May teach basic computer classes or one-on-one training sessions to the public.  
  11. May coordinate monthly Sunday matinee program.
  12. Performs other related duties as assigned.  

Additional Info & Requirements

  1. Requires a minimum of one year of library experience or other public service work experience 
  2. Requires intermediate-level proficiency using Microsoft software applications (specifically MS Word, Excel, Outlook); prefer candidates that can accurately type 45+ words per minute
  3. Requires excellent written and verbal communication skills, the ability to work in a team environment, a “whatever it takes” work ethic, and an excellent customer service attitude;  bilingual ability is a plus in serving our diverse patrons

HR Info

If you require an accommodation to complete your job application, please contact the Human Resources Office at (719) 884-9800, Ext. 6994

    • Complete a PPLD online application located at ppld.org on the JOBS/VOLUNTEERS tab
    • Attachments should be submitted in the following file types: .doc, .docx, .xls, .xlsx, .pdf, .htm
  1. In order to be considered as an applicant for this position, you must compose and submit a typed, double-spaced, 250- to 300-word essay in response to the following question:

 “What is your definition of excellent customer service?  How would you rate yourself on a scale of 1-10?”

Upload the file(s) with the application and name it “Essay”. Applications that are submitted without the above requested essay will not be considered for this position.  Please attach your essay to your PPLD online job application form using the format extensions listed in procedures for application above. You may include a resume and/or cover letter if you wish.

 

Posted Nov 24, 2015