Job Description
The Arapahoe Library District is looking for 2 Library Specialists for our Castlewood Library. We are looking for someone with excellent customer service skills, who has at least two years of similar experience to join our progressive library system. Are you passionate about the library? Please read the complete job description, and if these are experiences and qualifications you have, then we want to hear from you.
Location: Castlewood
Reports to: Branch Supervisor
Supervises: 0
Position: 2 openings: 2 x 20 hours per week, part-time, non-exempt. Schedules include evening and weekend availability.
Hiring Range: $15.24 - $19.07 per hour
Role: Assists patrons in the use of the library by delivering outstanding and personalized service in all areas. Assists in ongoing research and data collection regarding potential new products and services.
Major Duties and Responsibilities:
60% PATRON ASSISTANCE
• Responsible for all duties necessary to provide fundamental branch library services:
o Greets patrons and provides proactive assistance
o Provides personalized advisory services to patrons
o Assists patrons with library account maintenance (check out, placing holds, fines)
o Helps patrons with general reference and tech assistance
o Provides handoff to various other specialists when appropriate
o Merchandises
o Promotes library services, programs and offerings
30% MATERIAL PROCESSING
• Processes materials, shelves, handles holds
10% RESEARCH AND DATA COLLECTION
• Supports the trial period of new products and services being tested at Castlewood demo library by learning about what is being tried, communicating with patrons and actively collecting feedback and data during the trial
Qualifications:
Two to five years of similar or related experience, preferred.
Bachelor's degree, preferred.
Ability to work varying shifts, including evenings and weekends, required.
Knowledge of informational databases, preferred.
Intermediate technology skills for Windows, Word, Excel, Internet Explorer and Outlook, required.
Intermediate skills in Sierra, preferred.
Ability to be mobile 100% of the time. Ability to bend, stoop, reach, and push a loaded wheeled book truck weighing up to 100 pounds and ability to lift up to 35 pounds unassisted, regularly and up to 50 pounds assisted occasionally required.
Ability to focus on the customer, show integrity, be inclusive, enjoy learning and have fun.
Ability to exercise confidence and excitement in the vast technological and online resources the Library District has available.
Ability to provide intermediate advisory services to patrons in all collection formats and genres, and advanced advisory services in one area of choice.
Ability to communicate new ideas, products and services in a positive and engaging manner.
Enthusiasm for an environment of constant change.
Ability and eagerness to participate in all steps of an experimentation process; setup, implementation, feedback and data collection, refinement, analysis, and assessment.
Strong research, data collection, problem solving and troubleshooting skills.
Passionate about the mission of public libraries.
Comfortable with the principles of intellectual freedom.
Ability to adhere to ALD's Core Competencies including dedication to providing courageous leadership, outstanding customer service, professionalism, communication, adaptability, accountability, delivering very important patron experiences, surprise and delight, making every experience matter, and striving for simplicity.
• Recognizes and acts by giving positive respect, responses, and support to all.
• Committed to provide outstanding and personalized customer service to patrons, coworkers and customers.
• Ability to establish and maintain effective working relationships with internal and external customers, and gain their trust and respect.
• Display professionalism in dress and demeanor, both internally and externally.
• Respond to change with a positive attitude and a willingness to learn new ways.
• Ability to hold themselves responsible in all work assignments and interactions.
• Take personal ownership in the organizations success.
• Ability to clearly convey and receive information and ideas through a variety of formats and communicate to others in a manner that engages the listener.
The Community
Established in 1966, the Arapahoe Library District serves more than 200,000 residents living in Arapahoe County. Arapahoe County and other major suburban counties make up the greater metropolitan area surrounding Denver, Colorado. The Arapahoe Library District operates eight branch libraries, including mobile library services, and a library at the County Detention Center, funded by the Arapahoe County Sheriff's Department. A seven-member Board of Trustees sets the library budget and determines policy.
HR Info
APPLY ONLINE at http://arapahoelibraries.applicantpro.com/jobs/ and select the position you are interested in. Click on “Apply Now” and create a login that will allow you to submit interest for any open position. You may also attach a resum