Patron Experience Associate - Part-Time

Jefferson County Public Library

Belmar Library

Application Deadline

Apply By Aug 25th, 2016

Wages

$18.06 to $22.57 per Hour   Calculate

Location

Golden, CO

Hours

20.00

MLS

Not Specified

Minimum Education

Bachelor's Degree

Library Experience

Preferred

Supervisory Experience

Not Specified

Type of Library

Public

This job is more than 3 weeks old or the application deadline has passed.

Job Description

Patron Experience Associates at Jefferson County Public Library provide frontline library service to the diverse and growing residents of Jefferson County and beyond.  In this position, you will provide quality library resources and exemplary customer service.  Helping people find what they need - whether it be what to read next, how to download an ebook, or how to find a job - is what we do all day, every day.  It is a fast-paced environment where the needs of the customer come first.
 
If you are a dynamic, customer-focused, forward-thinking individual with an aptitude for technology who enjoys serving the public, then this is the job for you!

Essential Duties

  • Routinely provides direct customer service.
  • Uses high-level customer service skills to determine patron needs and create a positive, inviting atmosphere.
  • Provides information, referrals, and reader's advisory assistance to patrons in person, by phone, mail, and via electronic means.
  • Addresses and resolves complaints from patrons or forwards complaints to appropriate staff as necessary.
  • Performs simple to moderately complex research activities.
  • Locates materials through the use of electronic databases in JCPL, other library systems, and other sources.
  • Provides library instruction and patron education to the public, individually, and in groups.
  • Promotes and presents programs, classes, workshops, and activities at library locations and off-site, including seasonal programs and Storytime for children.
  • As needed, specializes in service to specific market segments (Children, Teens, Adults, Seniors, Spanish Speaking).
  • Frequently uses new technology in daily duties and to support patrons with new software, hardware, and mobile devices.
  • Creates content for the web and social media as needed.
  • Under supervision, assists in the development and maintenance of existing collection, instructional tools, databases and reader's advisory materials.

Qualifications

  • Bachelor's degree or equivalent
  • Minimum of one year direct customer service experience preferred
  • Basic computer and technical skills appropriate for the position
  • Intermediate reading, writing, and math skills
  • Some public library experience preferred

Requirements

  • Must be available to work days, some evenings, every other weekend, and holidays as required.
  • Offer of employment contingent on criminal history check and education verification.

Additional Info & Requirements

Requirements

  • Must be available to work days, some evenings, every other weekend, and holidays as required.
  • Offer of employment contingent on criminal history check and education verification.

The Community

Jefferson County Public Library, formed in 1952, is the third largest public library in the state of Colorado and in the Rocky Mountain Region.  Nestled midway between the bustling city of Denver and the nearby Rocky Mountains, and spanning 774 square miles, Jefferson County is the second largest county in Colorado.  Jefferson County Public Library is a Department in Jefferson County Government.

Jefferson County Public Library will be the essential destination for all generations to connect, discover, and create.  We help to build an educated and vibrant community by providing equal access to information and opportunities.  Everyone is welcome at JCPL.  We serve with care, meet patrons where they are, give them our full attention, and strive to exceed their expectations.  Our core values are: Innovation, Accountability, and Excellence.

HR Info

Angela Rick, Recruitment Coordinator

Application must be made online at jeffco.us/jobs

Belmar Patron Experience Associate position will be posted at jeffco.us/us on 8/19/2016 at 12:00 AM.

 

Posted Aug 18, 2016