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Library Program Associate

The Denver Public Library

Central Library - Community Technology Center

Application Deadline

Apply By Sep 9th, 2016

Wages

$19.85 to $28.98 per Hour   Calculate

Location

Denver, CO

Hours

40.00

MLS

Not Specified

Minimum Education

Bachelor's Degree

Library Experience

Not Specified

Supervisory Experience

Not Specified

Type of Library

Public

This job is more than 3 weeks old or the application deadline has passed.

Job Description

What You'd Do:

Work in the Community Technology Center to create positive experiences for library customers by implementing services designed for customers of all ages and backgrounds seeking technology instruction and use. Plan and deliver technology programs for people of all ages. Provide one-on-one and group training to customers and staff on the use of various types of technology, ranging from using a mouse to 3D printing and web development. Develop and implement customer and staff technology training, instruction plans and materials. Act as a main point of contact for customers and staff seeking assistance with computers and technology, including staffing a busy public service desk. Work with other organizations to provide technology programs at other locations in the community.  

You Have:

Knowledge of teaching and training principles. Skill in presenting information to a diverse range of ages and cultures, individually and in groups. Skill in training a wide variety of learners. Skill in designing, preparing and implementing instruction and training materials. Ability to provide excellent customer service. Ability to thrive in a working environment with constant public contact with people from all backgrounds and age groups. Ability to creatively solve problems, and negotiate and handle stressful situations in a positive manner. Skill in communicating, collaborating and establishing effective working relationships with employees, volunteers, organizations and the public. Ability to demonstrate innovation and flexibility. Ability to demonstrate positive attitude, excellent interpersonal skills, cultural sensitivity and a sense of humor in working with diverse customers, coworkers and community. Ability to embrace the constant challenge of learning new tools, software and technology. Ability to use extensive workplace and other technology including email, internet, databases, social media and other software. Ability to pass a background check after the offer to hire has been made.

A Bachelor's degree.

One year of teaching or training experience.

One year of customer service experience.

Experience in web development and/or computer programming. (strongly preferred, not required).

Spanish language fluency (preferred, not required).

Other Things You Should Know:

The Community Technology Center (CTC) is the technology access and training hub for Denver Public Library. The CTC is located on the 4th floor of the Central Library and currently consists of a two technology classrooms, a one-on-one consultation room, a video conferencing room, a large public access computing area with 120 computers and ideaLAB--a digital media lab and makerspace. In addition to offering a variety of technology classes and programs at the Central Library, CTC staff also offer tech training and programs at other DPL branches and local community organizations.

Although the full salary range for this position is provided, starting salary is typically made at or near the range minimum. The City and County of Denver benefit package will be offered.

The schedule will be determined by the needs of the department and WILL include evening and weekend hours.

HR Info

Apply online at https://www.governmentjobs.com/careers/denverlibrary

Posted Aug 30, 2016