Circulation Manager

Pueblo City-County Library District

Rawlings Branch

Application Deadline

Open Until Filled

Wages

$47,112.00 to $70,720.00 per Year   Calculate

Location

Pueblo, CO

Hours

40.00

MLS

Preferred

Minimum Education

Bachelor's Degree

Library Experience

Required

Supervisory Experience

Preferred

Type of Library

Public

This job is more than 3 weeks old or the application deadline has passed.

Job Description

The Circulation Manager manages the Circulation Department at the Rawlings Library and also has responsibility for our Library @ the Y location. The Circulation Manager also has district-wide responsibility for the call center and circulation policies and procedures. The focus of this role is to facilitate outstanding customer service and easy access to materials and resources which lead to the achievement of key results.

RELATIONSHIPS

 The Circulation Manager reports to the Rawlings Manager. The position works with all members of the management team to lead circulation practices. Maintains good vendor relations with AMH, Self-Check and other equipment vendors. The position provides excellent customer service to all library customers demonstrating the ability to resolve issues, enforce policies and communicate effectively with people regardless of age, race, sexual orientation, ability level or background.

PRIMARY DUTIES AND RESPONSIBILITIES

  •  Manages the Circulation Department with district oversight of all circulation policies and procedures.  Maintains the Circulation Manual.
  •  Manages Library @ the Y. Coordinates with YMCA management for partnership opportunities. Works with Youth Services to provide centralized programming.
  • Oversees the PCCLD call center and oversees the online chat service.
  • Participates in hiring staff, maintains work schedules, directs work, manages performance and fosters an environment of teamwork. 
  • Serves as the person in charge for the Rawlings Library on a rotating schedule.
  • Receives feedback from customers, staff and other managers to identify and address circulation issues and implement changes.
  • Provides training to management team and staff to ensure consistency in circulation practices district-wide; coordinates with other departments on staffing and cross-training of clerical staff for circulation duties.
  • Participates in District projects that relate to circulation operations, customer service and materials security.
  • Oversees returned overdue/hold notices for all library locations.  Manages delinquent customer accounts; works with credit reporting and collection agencies. 
  • Responsible for the Circulation Department/Library @ the Y budget and expenditures.
  • Maintains customers confidentiality at all times, except as required by law.  Explains Library policies and procedures to customers.
  • Participates in maintenance of collection by removing materials in poor condition as they are returned.  Assesses fees for damaged materials and coordinates replacement of items.
  • Works closely with IT and outside vendors to maintain circulation and security systems to include RFID, AMH, self-checkout stations and security gates.  Trouble shoots equipment failures and performs minor maintenance procedures. 
  • Monitors book drop, book courier and bank deposit pickups.
  • Leads team efforts to maintain a safe and secure environment for customers and staff by maintaining awareness of surroundings and working in accordance with safety policies and procedures.
  • Leads monthly department meetings, attends All Staff Development Days, and other training sessions as required to stay informed and current on changes to library policies and procedures and information pertinent to PCCLD.
  • Reads daily organizational communications from intranet, e-mail, newsletters, telecommunications and print.  Stays informed on all Library events throughout the District. Regularly accesses electronic time keeping system, personnel and payroll database and on-line work request system.

QUALIFICATIONS

 Education and Experience:  A Master’s Degree in Library Science or significant progress toward a Master’s Degree in Library Science from an accredited (ALA) school of library science is required. Three years of related experience that includes library circulation, supervision and customer service is required.  Spanish speaking skills preferred. 

 Skills and Abilities:  

  • Personnel management skills
  • Ability to select, develop and retain a highly skilled workforce in a customer service environment. 
  • Advanced technical skills using computers and digital devices - Google docs, sheets, apps and g-mail and library networked database programs including Sirsi
  • Ability to troubleshoot and maintain computerized mechanical equipment and integrated systems. 
  • Sharp analytical skills used in problem solving and systems analysis. 
  • Ability to identify problems, review possible alternatives and create efficiencies. 
  • Excellent interpersonal communication skills, including the ability to resolve problems and influence others toward positive outcomes.
  • Good writing skills.
  • Demonstrates a systematic and enthusiastic approach to work, with careful attention to detail and high service standards. 
  • Ability to set priorities, delegate and meet deadlines.  
  • Budgeting skills with the ability to develop, forecast and report on departmental finances. Resourceful and prudent in making financial decisions.
  • Ability to function under flexible and changing conditions. 

 Physical Requirements: include the ability to do repetitive work including hours of standing, bending, kneeling, shelving, lifting, pushing and pulling.  Must be able to lift objects weighing up to 50 pounds and push /pull a fully loaded book cart weighing up to 200 pounds

 Other Requirements:  Must be able to work a flexible schedule including weekends and evenings.  Must be able to pass a criminal background investigation.  Must have clean driving record, Colorado Driver’s License and auto insurance.

 Please apply to this position by visiting our website at: http://www.pueblolibrary.org/Employment

Pueblo City-County Library District is an Equal Opportunity Employer.

Additional Info & Requirements

Skills and Abilities:  

  • Personnel management skills
  • Ability to select, develop and retain a highly skilled workforce in a customer service environment. 
  • Advanced technical skills using computers and digital devices - Google docs, sheets, apps and g-mail and library networked database programs including Sirsi
  • Ability to troubleshoot and maintain computerized mechanical equipment and integrated systems. 
  • Sharp analytical skills used in problem solving and systems analysis. 
  • Ability to identify problems, review possible alternatives and create efficiencies. 
  • Excellent interpersonal communication skills, including the ability to resolve problems and influence others toward positive outcomes.
  • Good writing skills.
  • Demonstrates a systematic and enthusiastic approach to work, with careful attention to detail and high service standards. 
  • Ability to set priorities, delegate and meet deadlines.  
  • Budgeting skills with the ability to develop, forecast and report on departmental finances. Resourceful and prudent in making financial decisions.
  • Ability to function under flexible and changing conditions. 

 Physical Requirements: include the ability to do repetitive work including hours of standing, bending, kneeling, shelving, lifting, pushing and pulling.  Must be able to lift objects weighing up to 50 pounds and push /pull a fully loaded book cart weighing up to 200 pounds

 Other Requirements:  Must be able to work a flexible schedule including weekends and evenings.  Must be able to pass a criminal background investigation.  Must have clean driving record, Colorado Driver’s License and auto insurance.

Pueblo City-County Library District is an Equal Opportunity Employer.

The Community

Pueblo is located in southeastern Colorado and is the most populous city of Pueblo County with roughly 150,000 people. One of the largest steel-producing cities in the U.S., Pueblo is sometimes referred to as the “Steel City”. The climate is enjoyable year round with outdoor activities available for every season. Located between rivers and mountains, Pueblo also offers visitors and residents scenic beauty in which to indulge.

Lake Pueblo and Other Water Recreation Lake Pueblo State Park, the most visited state park in Colorado, is an aquatic hot spot, with more than 60 miles of shoreline and 4,500 acres of surface water for boating and fishing.

Pueblo is a multicultural community at the confluence of the Arkansas River and Fountain Creek. Downtown's 1.5-mile Historic Arkansas Riverwalk Project serves as a centerpiece for the city's three-district Creative Corridor of galleries, cultural destinations and events. One such festival, the hugely popular Loaf ‘N Jug Chile & Frijoles Festival, celebrates Pueblo's famous green chiles. While there's definitely a sense of history here — Pueblo made Livability.com's Top 10 Cities for Historic Preservation list, the city enjoys contemporary recognition on both national and international levels as the home of Colorado State University-Pueblo (2014 NCAA Division II Football National Champions) and Professional Bull Riders, Inc.

HR Info

Please apply by visiting our website at:

http://www.pueblolibrary.org/Employment

Posted Aug 31, 2016