Job Description
POSITION SUMMARY: It is the mission of the Pikes Peak Library District to seek, engage, and transform through library services and resources that enrich individual lives and build community.
This position operates in a diverse environment to help fulfill the mission of the Library by providing reference service to the public using a comprehensive knowledge of Library Science, PPLD collections, electronic databases, current technologies, and community resources.
ESSENTIAL FUNCTIONS:
- Works on the public service desks providing reference service to walk-ins, over the phone, via email, and instant messaging
- Assists and instructs patrons through material and on-line searches, computer software applications, reference/in-depth research, community referrals, and outside sources/collections
- Provides in-depth assistance and information about the library’s services and procedures
- Searches a variety of reference resources
- Provides readers’ advisory services
- Maintains confidentiality in all patron and staff interactions
- Promotes library services through tours, demonstrations, talks, and displays
- Assess patron needs and provide pertinent materials in an organized fashion (including bibliographies, fact sheets, pathfinders, etc.)
- Serves as the “person in charge” in the absence of the Adult Services Division Head.
- Manages recommended websites. Coordinates the annual Mountain of Authors. Compiles statistics for Adult Services.
- Provides support and direction for Public Services Specialists who maintain Local Authors and Agencies on-line community databases
- Teaches computer classes for the public and PPLD staff
- Performs other job-related duties as assigned
Additional Info & Requirements
POSITION HOURS: 40 hours per week per the following schedule:
Monday 12:00 p.m. - 9:00 p.m.
Tuesday – Friday 9:00 a.m. - 6:00 p.m.
Every 3rd Saturday 9:00 a.m. - 6:00 p.m.
9 Sundays per year
Note: Regular schedule may be subject to minor changes due to required meetings, training events, etc. Also, management may require modifications to a position’s schedule, days, times and locations at any time as the needs of the Library District change.
- Prefer a candidate with a minimum of one year of professional reference experience working in a busy public library environment. SIRSI experience is a plus!
- Advanced-level proficiency in using MS Office software is required.
- Ability to communicate well verbally and in writing with patrons and staff, and to maintain effective working relationships, both within and outside the organization.
- Interpersonal communication skills necessary to understand, interpret and paraphrase questions.
- Ability to represent the library with tact and courtesy and to exhibit sound professional judgment and demeanor in all public interactions.
- Ability to foster teamwork, demonstrating a willingness to assist and support coworkers, to encourage others to contribute ideas, and to maintain flexibility.
- Ability to establish rapport with firms, organizations, and the business faculty of area educational institutions to assess local business information needs.
- Excellent communication skills, the ability to work in a team environment, a “whatever it takes” work ethic, and an excellent customer service attitude. Bilingual ability is a plus in serving our diverse community.
The Community
Colorado Springs, located at the foot of Pikes Peak – America’s Mountain, is a diverse community with excellent opportunities for education, culture, outdoor activities and offers great weather averaging 245 days of sunshine annually. It is the mission of the Pikes Peak Library District to seek, engage, and transform through library services and resources that enrich individual lives and build community.
HR Info
PPLD Human Resource @ 719-884-9800 x6994
Requires an essay response. In order to be considered as a qualified applicant for this position, you must write and submit a typed and double-spaced essay (250-300 words each), in response to the following topic:
“What specific skills and talents would you bring to this position that distinguish you from the other applicants?”
Applications that are submitted without the above requested essay will not be considered for this position. Include the essay with your other PPLD job application materials.