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Public Services Specialist

Pikes Peak Library District

Library 21C

Application Deadline

Apply By Dec 5th, 2016

Wages

$14.45 per Hour   Calculate

Location

Colorado Springs, CO

Hours

20.00

MLS

Not Specified

Minimum Education

Bachelor's Degree

Library Experience

Required

Supervisory Experience

Not Specified

Type of Library

Public

This job is more than 3 weeks old or the application deadline has passed.

Job Description

It is the mission of the Pikes Peak Library District to seek, engage, and transform lives through library services and resources that enrich individual lives and build community. This position operates in a diverse environment to help fulfill the library’s mission by providing general information and assistance to the public and participating in a wide range of support activities for Adult Services.

Essential Functions:

  1. Provides excellent customer service and maintains a courteous, positive image of the library when interacting with patrons and staff.
  2. Will explain circulation policies and procedures to patrons; answers questions regarding library records;
  3. Maintains confidentiality in all patron and staff interactions.
  4. Will work 18 hours on public desks providing information service to walk-in and telephone patrons.
  5. Assists and instructs patrons through material and on-line searches, computer software applications, community referrals, and outside sources/collections.
  6. Provides general assistance and information about the library’s services and procedures.
  7. Promotes library services through tours, demonstrations, talks, and displays.
  8. Will provide support for specialized projects, services, programs, and activities related to divisional goals and needs.
  9. Will troubleshoot basic computer and office equipment problems.
  10. Will teach basic computer classes or one-on-one training sessions to the public.
  11. Performs other related duties as assigned

Additional Info & Requirements

POSITION HOURS:            20 hours per week per the following current work schedule:                 

Schedule:                 

Monday                      12:00 pm – 9:00 pm

Saturday                    9:30 am - 6:00 pm

Sunday                      12:30 pm – 5:00 pm

NOTE: Regular schedule may be subject to minor changes due to required meetings, training events, etc. Also, management may require modifications to a position’s schedule, days, times and locations at any time as the needs of the Library District change.

1. Knowledge of basic library practices and procedures.

2. Ability to promote the use of library resources and programs through effective communications.

3. Ability to work independently without close supervision.

4. Ability to conduct effective patron interviews to determine a user’s needs.

5. Ability to instruct patrons in library resources.

6. Ability to follow written and verbal instructions.

7. Ability to exhibit sound professional judgment and demeanor in all public interactions.

8. Ability to think and act appropriately under pressure while serving on the public desk.

9. Ability to promote library resources and programs.

The Community

Colorado Springs, located at the foot of Pikes Peak – America’s Mountain, is a diverse community with excellent opportunities for education, culture, outdoor activities and offers great weather averaging 245 days of sunshine annually. It is the mission of the Pikes Peak Library District to seek, engage, and transform through library services and resources that enrich individual lives and build community.

HR Info

PPLD Human Resource @ 719-884-9800 x6994

Please complete the application at PPLD.org/jobs

  1. Requires an essay. In order to be considered as an applicant for this position, you must compose and submit a typed, double-spaced, 250- to 300-word essay in response to the following question:

“What is your definition of good customer service? How would you rate yourself on a scale of 1-10?”

Upload the file(s) with the application and name it “Essay”. Applications that are submitted without the above requested essay will not be considered for this position. Please attach your essay to your PPLD online job application form using the format extensions listed in procedures for application above. You may include a resume and/or cover letter if you wish.

Posted Nov 14, 2016