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Technology Specialist

Arapahoe Library District

Application Deadline

Open Until Filled

Wages

$17.40 to $21.78 per Hour   Calculate

Location

Englewood, CO

Hours

40.00

MLS

Not Specified

Minimum Education

Not Specified

Library Experience

Not Specified

Supervisory Experience

Not Specified

Type of Library

Public

This job is more than 3 weeks old or the application deadline has passed.

Job Description

Have you been waiting to get your hands on Oculus Rift or a 3D printer? Do you want to help someone laser cut their name into a wine glass or edit a movie with green screen effects? Are you passionate about helping others learn about this stuff? Are you a person who is excited to work all day with people who have tech questions? Then this job is for you.

Arapahoe Libraries are a different kind of library system that embraces risk and change while maintaining traditional services. The Tech Specialists are a team that provides tech help to our patrons at six of our facilities. You will get to work with patrons with all kinds of tech needs and the best part is that you don't have to sell them anything. Your job is to just help them grow with technology. At the library, we have several unique services designed to expose our patrons to technology that they are easily able to get on their own. We have a beta tech program where we showcase disruptive technologies such as 3D printing and drones. We have two AV recording studios and a Makerspace equipped with a laser cutter, CNC mill, and robotics kits. Do you want to be a part of creating the library of the future? It is an exciting time to work at the library and if you are up to the challenge, then we want to hear from you.


Position: 40 hours, full time, non-exempt
Pay Rate: $17.40-$21.78

Role: Assists staff and patrons in the use of the library by delivering outstanding and personalized service and training in technology services.

Major Duties and Responsibilities:

80% PATRON ASSISTANCE WITH TECHNOLOGY

  • Responsible for all duties necessary to provide advanced patron support of the technology services, tools and content that the library has to offer
  • Assists patrons with mobile devices and home use gadgets
  • Provide training and support of social networking and creative/DIY technology
  • Promotes use of technology services and provides technological troubleshooting 
  • Promotes tech competency and engagement in community by delivering technology programs and assisting with tech-focused outreach events
  • Provides advanced tech assistance to patrons through one on one appointments, posted desk hours, and drop-in demonstrations
  • Serves as top tier patron technology assistance, answering elevated queries and issues  

10% STAFF MENTORING AND ASSISTANCE

  • Takes initiative in educating library staff on tech issues through both informal on-the-job training and scheduled tech refreshers

10% EMERGING TRENDS

  • Identifies emerging technological trends of our patrons based on their interactions and articulates those needs to senior management
  • Understanding of user experience (UX) in order to articulate strengths and weaknesses of our current experiences offered to patrons

Qualifications:

Six months to two years of similar or related experience, required.

Six months to two years of customer service experience, required.

Bachelor's degree, preferred.

Ability to work varying shifts, including evenings and weekends, required. 

Ability to work in multiple facilities and have a flexible work schedule. The bulk of time for this position will be spent in public library service areas throughout the district.

Knowledge of informational databases, preferred.

Intermediate technology skills for Windows, Word, Excel, Internet Explorer and Outlook, required.

Intermediate skills in Sierra, preferred.

Ability to be mobile 100% of the time.

Intermediate knowledge of social networking.

Intermediate understanding of troubleshooting theory and methodology.

Advanced understanding of home use gadgets including TVs, streaming appliances, digital cameras, tablets, and laptops, required.

Intermediate understanding of one or more coding languages and awareness of coding literacy, required.

Intermediate knowledge of one or more of the following tech focuses: graphic design, computer programming, electronics/circuitry, robotics, audio/video production, game design, additive manufacturing, required.

Intermediate understanding of disruptive technology and technological advances such as wearable technology/sensors, 3-D printing, and drones.

Intermediate understanding of Internet security and privacy issues.

Intermediate understanding of basic computer upkeep and maintenance.

Willingness to learn on the spot in front of people and to continually learn new things on the job.

Knowledge of tablets, Smartphones, eReaders, apps and awareness of basic app development resources.

Ability to communicate new ideas, products and services in a positive and engaging manner.

Enthusiasm for an environment of constant change.

Ability and eagerness to participate in all steps of an experimentation process; setup, implementation, feedback and data collection, refinement, and assessment.

Strong problem solving and troubleshooting skills.

Ability to focus on the customer, show integrity, be inclusive, enjoy learning and have fun.

Ability to successfully work with varying demographics, required.

Understanding of different methods to purchase/checkout content both at the library and online.

Ability to exercise confidence and excitement in the vast technological and online resources the Library District has available.

Passionate about the mission of public libraries.

Comfortable with the principles of intellectual freedom.

At Arapahoe Libraries, we believe in turning every search for knowledge into a helpful adventure.  Our 300 employees come together to build a rock-solid team that achieves far more collectively than we could ever do alone.  We provide competitive compensation and benefits including healthcare, paid time off, and retirement plans.

Learn more about our Vision, Values, Mission at: http://arapahoelibraries.org/vision-values-mission/

The Community

Established in 1966, the Arapahoe Library District serves more than 200,000 residents living in Arapahoe County. Arapahoe County and other major suburban counties make up the greater metropolitan area surrounding Denver, Colorado. The Arapahoe Library District operates eight branch libraries, including mobile library services, and a library at the County Detention Center, funded by the Arapahoe County Sheriff's Department. A seven-member Board of Trustees sets the library budget and determines policy.

HR Info

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Posted Dec 20, 2016