Job Description
What you'd do:
Work at the Hadley Branch Library to create lifelong library customers by implementing services designed for customers of all ages and backgrounds seeking technology instruction and use. Oversee operations at the soon to be built ideaLAB at Hadley Branch, a brand new makerspace/digital media lab space. Develop and implement STEM (Science Technology Engineering Math) programming to serve the populations of Southwest Denver. During Hadley renovation in early 2017, help provide STEM programming at other nearby Southwest DPL libraries as well. Provide one-on-one and group training to customers and staff on the use of various types of technology, ranging from using a mouse to basic coding. Act as a main point of contact for staff and customers seeking assistance with computers and technology. Communicate effectively with customers, staff, and administration.
Additional Info & Requirements
You have:
Knowledge of training and programming practices. Skill in training a wide variety of learners. Skill in designing, preparing and implementing instruction and training materials. Skill in communicating, collaborating and establishing effective working relationships with employees, volunteers, organizations and the public. Ability to thrive working in an environment with constant public contact with people from all backgrounds and age groups. Ability to creatively solve problems, and negotiate and handle stressful situations in a positive manner. Ability to demonstrate innovation and flexibility. Ability to provide excellent customer service. Ability to demonstrate positive attitude, excellent interpersonal skills, cultural sensitivity and a sense of humor in working with diverse customers, coworkers, and community. Ability to embrace the challenge of learning new tools, software and technology. Ability to teach basic coding, website development and/or digital media software is a definite plus.
Excellent customer service skills.
A Bachelor's degree.
Two years of customer service experience.
One year of experience teaching or presenting information to a variety of audiences.
Spanish language fluency (strongly preferred, not required).
HR Info
Complete an application at https://www.governmentjobs.com/careers/denverlibrary/jobs/1632178/stem-idealab-library-program-associate-hadley-branch?page=2&pagetype=jobOpportunitiesJobs by January 27, 2017.