Job Description
Summary: The Circulation Supervisor manages the staff and activities of the Circulation Department at Council Tree Library in order to ensure quality customer service. Coordinates work with other Circulation Supervisors in the Library District. Provides positive customer service experiences and ensures procedures and systems are established and maintained.
Essential Duties and Responsibilities: The following duties and responsibilities are illustrative of the primary functions of this position and are not intended to be all-inclusive.
- Oversees and coordinates all circulation activities within the Council Tree Library.
- Manages hourly and classified staff to ensure excellent and consistent customer service.
- Interviews, hires, and trains employees.
- Plans, assigns and oversees the work of classified and hourly staff.
- Reviews and approves time sheets.
- Schedules hourly, classified and volunteer staff.
- Administers financial functions including fines, fees, and charges including deposits and collection agency accounts.
- Addresses issues relating to Circulation Department and works with Circulation Supervisors within the Library District to review and revise policies, training and department processes.
- Develops, oversees and reviews ongoing projects, and plans.
- Evaluates work processes and implements ways to improve workflows within the Circulation Department.
- Works closely with other department managers and supervisors.
- Disciplines employees including termination and resolves staff issues.
- Conducts yearly staff performance evaluations.
- Acts as Person In Charge occasionally, handling emergencies as they arise.
- May sometimes perform functions of employees supervised. Works with the public to resolve problems and provide service.
Knowledge, Skills and Abilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
- Excellent customer service skills.
- Must have the ability to learn and become proficient in skills, functions and technologies required to perform job duties.
- Must work effectively both independently and cooperatively as part of a team and maintain effective working relationships with staff, management, peers, vendors and the public.
- Knowledge of department services and operations.
- Knowledge of applicable federal, state and institutional regulations and standards.
- Supervisory and scheduling skills.
- Excellent written and oral communication skills
- Project management skills.
- Data entry/keyboard skills.
- Ability to use library, word processing and spreadsheet software.
- Strong basic math skills.
- Problem solving and conflict resolution skills.
- Ability to work within allotted staffing budget
Education/Experience: High School diploma or GED required. Associates or higher degree preferred. Three to five years related experience in office management, retail or Library/Circulation management; including three years of supervision (directing and overseeing the work of others); or equivalent combination of education and experience.
Language Abilities:
- Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
- Ability to write reports, business correspondence, and procedure manuals.
- Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
- Familiarity with Spanish desirable.
Reasoning Abilities:
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Certificates and Licenses: None required.
Supervisory Responsibilities: This position is responsible for the supervision of Library Aides, Circulation Assistants, and Library Service Representatives.
Work Environment: Primary work is performed in a busy library environment with most of the work day at a computer station. Extensive interaction with customers while working on multiple tasks. Noise level can fluctuate from moderate to loud. A Circulation Supervisor is required to work a variety of scheduled hours including days, nights, and weekends as needed. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit; talk and hear; use hands to handle, or feel. The demands on the visual sense are extremely high. The employee frequently is required to reach with hands and arms; stoop, kneel, crouch or crawl; climb and balance. The employee is regularly required to stand and walk. The employee must occasionally lift and/or move up to 50 pounds. Push moveable carts loaded to a maximum of 150 pounds. Continuous keyboarding, handling, grasping, and repetitive motions of hands/wrists required.
The Poudre River Public Library District will make reasonable accommodations for access to Library District services, programs and activities and will make special communication arrangements for persons with disabilities. Please call (970) 221-6535 for assistance. The Poudre River Public Library District is an Equal Opportunity Employer. Applicants are considered for positions for which they have applied without regard to race, religion, gender, age (40 years or older), national origin, color, creed, ancestry, marital status, sexual orientation, or other characteristics protected by law. BACKGROUND CHECK REQUIRED. Note: Some information in your application may be public information under the Colorado Open Records Act.
Additional Info & Requirements
- Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
- Ability to write reports, business correspondence, and procedure manuals.
- Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
- Familiarity with Spanish desirable.
The Community
Located in northern Colorado, Fort Collins is home to Colorado State University and an outstanding public school system. Nestled at the base of the Rocky Mountains, Fort Collins offers exciting recreational opportunities, unique cultural offerings, and is a regional center for employment and shopping. Throughout the year, live music and entertainment, as well as great local dining, can be found throughout the historic downtown area. Fort Collins offers the convenience of a small town with all the amenities of a larger city. If you are seeking the Colorado lifestyle and a community in which you can reinvent and reinvigorate yourself then Fort Collins is your city.
For more information, please visit the City of Fort Collins website: http://www.fcgov.com/visitor/
Website
https://www.poudrelibraries.org/
Human Resources / Job Listings
https://www.poudrelibraries.org/jobs/
HR Info
Apply online:
https://fcgov.csod.com/ats/careersite/search.aspx?site=2&c=fcgov